Client Success Manager (New York) - Audigent (Hybrid)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Audigent, a part of Experian is the leading data activation, curation and identity platform. Audigent's pioneering data platform unlocks the power of privacy-safe, first party data to maximize addressability and monetization of media at scale without using cookies. You will report to the Head of Strategic Accounts. As one of the industry's first data curation platforms powered by its unique identity suite (Hadron ID™), Audigent is transforming the programmatic landscape with its SmartPMP™, ContextualPMP™ and CognitivePMP™ products, which use artificial intelligence and machine learning to package and increase consumer-safe data with premium inventory supply at scale.

As a Client Success Manager on our Strategic Accounts team, you'll support the management and growth of Audigent's enterprise clients. Working with Sr CSMs and Account Directors, you'll help build client strategies, manage daily account operations, and ensure exceptional service delivery. You will learn the programmatic advertising ecosystem while developing skills in client management, data analysis, and strategic account growth. Location: New York, NY. This is a hybrid role, whereby the expectation is to work in our NYC office 2-3 days per week.

Responsibilities:

Client Support & Account Management

• Support senior team members in managing strategic client relationships
• Help with daily client communications and requests
• Help prepare and deliver performance updates, QBRs, and campaign reports
• Participate in client calls and meetings, taking detailed notes and following up on action items
• Maintain Deal Libraries, targeting strategies, and account documentation

Campaign Execution & Analysis

• Support implementation of PMP deals and data segment activations
• Monitor performance of data solutions and identity products
• Help analyze audience insights and campaign effectiveness
• Help create client-facing reports and presentations
• Track Indicators and maintain performance dashboards
• Support delivery of audience analysis and recommendations

Coordination

• Coordinate with our teams (Product, Solutions, Marketing) on client requests
• Help gather and document client feedback for product improvements
• Support account planning projects
• Help identify upsell opportunities within existing accounts

Learning

• Develop expertise in programmatic advertising and the Audigent & EMS product suite
• Learn to identify client needs and recommend appropriate solutions
• Build understanding of market trends, audience insights, and competitive landscape
• Participate in training sessions and industry events

• 0-3 years of experience in account management, client success, or digital advertising
• Bachelor's degree or equivalent practical experience
• Career aspirations in advertising technology and digital media
• Experience with basic digital advertising concepts
• Proficiency in Excel (can perform complex functions)
• Experience working with data and create basic reports
• Stay up to date with industry trends in programmatic advertising, DSPs, and data platforms
• Experience analyzing data and identify patterns
• Previous experience in ad tech, media, or marketing
• Familiarity with programmatic advertising concepts
• Experience with client-facing roles
• Travel Required: Occasional travel for client meetings and events

Benefits/Perks:

• Great compensation package and sales incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work fully remote, hybrid or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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