Client Solutions Manager, MD

Who We Are Looking For

We are seeking an experienced Client Solution Manager (CSM) with a comprehensive understanding of the Front to Back servicing and operating model and delivery ecosystem, and a proven ability to translate complex client needs into scalable, standards‑aligned enterprise solutions.

The ideal candidate is a trusted client partner with strong emotional intelligence, able to navigate ambiguity, manage stakeholder tension, and lead delivery across a complex, matrixed organization. You will be comfortable influencing without formal authority, operating with urgency, and driving progress in a fast‑paced, high‑growth environment while shaping the evolution of Alpha CSM product capabilities.

Why This Role Is Important to Us

You will join a global, cross‑divisional organization supporting State Street Alpha CSM, an industry‑leading open platform that redefines “Alpha” as delivering better outcomes across the full investment lifecycle. Alpha CSM connects front, middle, and back office capabilities, harmonizing data, technology, and services to help clients—particularly large asset managers and OCIO providers—operate more effectively at scale.

This role is critical to ensuring that complex client programs are delivered successfully, aligned to Alpha’s long‑term architecture and product principles, and executed in a way that builds trust, momentum, and repeatability.

What You Will Be Responsible For

As a Client Solution Manager, you will own the end‑to‑end solution design and delivery lifecycle for large, complex, and long‑term client engagements. You will coordinate delivery across products, technology, and functional teams, while maintaining strong client relationships and ensuring alignment to Alpha standards and roadmap priorities.

Key responsibilities include:

• Lead complex Alpha implementations by defining target‑state solutions, operating models, and end‑to‑end workflows aligned to the State Street architecture
• Act as a senior client partner, managing relationships, communication, and client sentiment throughout solution design and delivery
• Navigate the State Street organization effectively to remove blockers, align stakeholders, and ensure timely program execution
• Gather and shape client requirements, critically assessing client asks against existing capabilities and future Alpha roadmap deliverables
• Translate requirements into clear Business Requirement Documents (BRDs) and short‑term solution designs that bridge current‑state needs to strategic outcomes
• Drive solution decisions with urgency and ownership—turning ambiguity into progress by making well‑informed, timely decisions without waiting for perfect information
• Influence and facilitate solution design and delivery decisions through Alpha governance and forum structures
• Coordinate solution delivery across functional areas, ensuring integrated builds across all phases of implementation
• Design interim and interface solutions that meet client needs while avoiding unnecessary rework, complexity, or architectural drift
• Ensure solutions align to Alpha product principles, long‑term standards, and scalability objectives—particularly for OCIO clients such as Mercer
• Apply strong emotional intelligence to manage escalations, resolve tensions, and maintain momentum across internal teams and client stakeholders
• Identify opportunities to improve delivery efficiency, productivity, and reuse across people, process, and technology
• Apply change, risk, and resource management principles to protect outcomes and delivery timelines
• Ensure all solution management activities comply with legal, regulatory, and internal policy requirements
• Provide transparent reporting on delivery progress, risks, and outcomes to senior management

What We Value

• Deep understanding of enterprise platforms, solution architecture, and large‑scale implementation delivery
• Strong client relationship management skills, with the ability to build trust, credibility, and long‑term partnerships
• High emotional intelligence and resilience, particularly in high‑pressure, high‑visibility client situations
• Exceptional communication and presentation skills, with the ability to distill complexity into clear, actionable narratives
• A strong sense of ownership, accountability, and bias toward action
• Demonstrated alignment with State Street’s Enterprise Culture traits:
  • Choose to Own It
  • Break Through Silos
  • Deliver Results Through Integrity
  • Do Better Every Day
  • Care for Colleagues, Clients, and Community

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including front‑to‑back operating models
• Bachelor’s degree in a financial, analytical, or related discipline preferred, or equivalent industry experience
• Extensive experience managing large, complex, multi‑year programs and implementations
• Proficiency in Excel and PowerPoint
• Experience with Agile delivery, systems thinking, and/or professional services environments
• Familiarity with Jira and/or Clarity is a plus
• Willingness and ability to travel as required

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.