Client Services Supervisor 2026-01035

Open Until Filled

GENERAL DESCRIPTION:

The Client Services Supervisor is a key leadership role responsible for guiding a high-performing team dedicated to delivering exceptional service to Veterans and their families. The ideal candidate will demonstrate strong leadership, excellent communication skills, and in-depth technical expertise in claims processes.

This position requires the ability to mentor and develop staff, ensure accuracy and compliance with applicable regulations, and foster a culture of professionalism, accountability, and service excellence. The supervisor plays a critical role in problem-solving, managing workloads, and upholding the high standards expected within the office.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resource Contact: Molly Skala / molly.skala@wyo.gov


ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Ensures the quality of all applications, claims, pensions, and related documents submitted by the incumbent and the State Veterans Service Officers.
• Must have an in-depth working knowledge of all State and Federal benefits.
• Ensures the highest level of quality control regarding the submission of all applications, claims, and related documents.
• Most applications have time limits, and must work with the constraints of time to update the application and ensure timely submission.
• Coaches, teaches, and supervises the State Veterans Service Officers to correct procedures to ensure compliance with application processes.
• Preparation and follow-up of applications for State and Federal benefits, including VA disability claims, VA pension, VA aid and attendance, VA home loan eligibility, and all related VA programs.
• Investigates and conducts interviews with veterans and their dependents to obtain a comprehensive case history in order that eligibility for aid can be determined.
• Review VA disability and pension claim results and advise the Veteran regarding appeal procedures.
• Attends meetings and other activities of veterans service organizations as assigned, advocating for the efforts of the Wyoming Veterans Commission.
• Performs a variety of public relations duties, including initiating, planning, and overseeing all aspects relating to the public and utilizing all forms of media regarding access to Veterans Service Officers across Wyoming.
• Assists with information and educational requests from Veterans.

PREFERENCES:

Preference may be given to the candidate with advanced computer skills working with Microsoft Office and Google products like Docs and Sheets.

KNOWLEDGE:

• Knowledge of an extensive understanding of the VA's claims process.
• Understanding of supportive IT Systems (VBMS, Vetrospect )

MINIMUM QUALIFICATIONS:

Education:Bachelor's Degree (typically in Social Services)Experience:1-2 years of progressive work experience (typically in Victim or ClientServices) with acquired knowledge at the level of a Victim Services Program CoordinatorOREducation & ExperienceSubstitution:4-6 years of progressive work experience (typically in Victim or ClientServices) with acquired knowledge at the level of a Victim Services Program CoordinatorCertificates, Licenses, Registrations:None

PHYSICAL WORKING CONDITIONS:

• Statewide travel

NOTES:

• FLSA: Non-exempt
  

Clickhereto view the State of Wyoming Total Compensation Calculator.

Clickhere to view the State of Wyoming Classification and Pay Structure.

URL:http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.