Inova Central Lab is looking for a dedicated Client Services Lab Representative Call Center. This role is PRN and shifts may vary: Days with occasional evenings and weekend
Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation
Inova Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off, paid parental leave and more
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Client Services Lab Representative Call Center Job Responsibilities:
- The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support.
- Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
- Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients.
- Coordinates and dispatches courier services as needed.
- Ensures stat specimens are delivered to the lab timely.
- Coordinates and dispatches courier services as needed.
- Participates in professional growth opportunities to enhance personal, team and department development.
- Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
- May perform additional duties as assigned.
Minimum Qualifications:
- Education: High School diploma or equivalent, required upon start
- Experience: 1 year of related experience
