Feb 2026 Opportunity : Client Services Coordinator FLSA : Non -Exempt Full time: 40 hours/week Hourly rate : $20.00 per hour Benefits: Medical, Dental, Vision (with employer contribution), Flex, Life, 401k w/ match. Generous time -off & 1 2 paid holidays. Supervisor: Director of Client Services Position Description: The Client Services Coordinator will conduct the applicant s initial assessment, register clients referred to Mama’s Kitchen , and provide support in accordance with all funding requirements and Mama’s Kitchen policies and procedures for all services (home delivered meal and pilot programs). The ideal candidate will be passionate about the mission of Mama’s Kitchen; possess a collaborative spirit and enjoy an openwork setting; and incorporate the highest levels of ethics and professionalism. Primary Responsibilities : 1. Provide day -to-day support to clients 2. Screen client eligibility for services 3. Conduct intake assessment and surveys 4. Document clients and dependents information into ARIES (as needed) and in the Client Relationship Management software 5. Review data kept in software to ensure accuracy 6. Process documents submitted by applicants 7. Maintain client documentation and of all encounters according to organization standards 8. Track client information, files and forms in a confidential manner 9. Initiate outreach and missed deliveries procedures, as needed 10. Maintain relationships with case managers and health care provider referral sources to ensure client documentation is current, educate them on services of Mama’s Kitchen, and accept new referrals. 11. Employing good communication skills and diplomacy in interfacing with staff, board members, volunteers, and donors 12. Honoring agency policies and procedures Other Duties: As assigned by Director of Client Services Required Skills: 1. 2 years of experience in social services. Feb 2026 2. Computer literacy 3. Ability to learn new software applications 4. Strong understanding of cultural competency with the target population 5. Good communication and interpersonal skills and ability to speak concisely to clients, and referral partners, 6. Organized with confidential client material 7. Must be dependable and self- motivated 8. Interest in obtaining CHW certificate within 1 year of hiring preferred. 9. Ability to work in multi- person multi -activity space. 10. Be able to lift 50 pounds. Background Check: All employees are required to go through a yearly background check. Vision Statement: We envision a community where all individuals with critical illnesses are no longer vulnerable to hunger. Mission Statement : Mama’s Kitchen believes that everyone is entitled to the basic necessity of life – nutritious food. Our services improve the health and well- being of individuals and families vulnerable to malnutrition due to critical illness. Mama’s Kitchen Core Values Dignity and Respect : Focus on the individual is at the heart of everything we do at Mama’s Kitchen. Mama’s Kitchen fosters a community where mutual respect and dignity are preserved by promoting humanity, compassion and empathy towards our clients, donors, volunteers and staff. Reliability : Mama’s Kitchen is resourceful, efficient, and flexible. Our clients tell us that reliability is what sets Mama’s apart from other organizations. Integrity : Guided by honesty, loyalty and a commitment to confidentiality, Mama’s Kitchen is responsive to the needs of all our clients, volunteers, donors and staff. We pride ourselves in doing what we say we are going to do. Diversity: Mama’s Kitchen is an all -inclusive family. We foster a welcoming environment and embrace all members of the community without judgment. Team Work: Mutual effort and unity are the ingredients that allow our mission to succeed. Equal Opportunity Mama’s Kitchen has a long -standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, work ing conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, cit izenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV- related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to Feb 2026 submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
