Our boutique investment advisory firm is looking for a Client Service Associate who will support the registered financial advisors by providing exceptional service to our clients, financial processing, maintenance, and research.
Responsibilities
- Support the Advisors by providing daily assistance and overseeing daily operations
- Building relationships with clients through communication, both verbal and written
- Providing exceptional service by meeting or exceeding clients’ expectations
- Assisting clients by receiving incoming calls and making phone calls
- Preparing and processing financial and maintenance requests electronically
- Knowledgeable in Personal, Retirement, Trust, Partnership, and Estate accounts
- Work as a facilitator between the clients and Transfer Agencies(i.e. Fidelity, Schwab)
- Ensure the appropriate policies and procedures are in place
- Interacting with clients by phone, in person and in writing
- Analyze documents and data for accuracy, identify problems, and correct errors/discrepancies
- Help identify potential opportunities for clients
- Prepare and create personalized financial reports for client meetings
- Maintain and track clients’ monthly and quarterly distributions and deposits
- Calculate and ensure clients take their required minimum distributions from their retirement accounts
- Assist the Advisors and traders with orders for executions
- Assist in researching and resolving problems for Advisors and clients
- Quality control to ensure accuracy of financial/non-financial processing
- Accurately maintain clients’ personal data with Fidelity, Schwab, Wealthbox, Redtail, and Orion
- Monitor daily transactions to help prevent fraudulent activities
- Schedule and confirm appointments
- Back-up support for receptionist/office manager and Client Service Associate Team
Skills and Qualifications
- 2+ years experience working in financial industry preferred
- Bachelor’s Degree in Finance or Business (or equivalent work experience)
- Strong interpersonal and client service skills
- Excellent attention to detail
- Strong organizational skill and the ability to work well in a team environment
- Knowledge of stocks/bonds/mutual funds/financial markets
- Knowledge of Word, Excel, and Outlook