Client Service Representative (CSR) Lead

VCA Community Companion Animal Hospital

Lead Client Service Representative (CSR)
Pay: $24–$28/hour

About Us:
VCA Community Companion provides compassionate, high-quality veterinary care, with a strong focus on exceptional client service and teamwork.

Position Summary:
The Lead CSR coordinates and oversees front office operations and team members to ensure an efficient workflow and a welcoming, professional experience for clients and patients.

Key Responsibilities:

• Lead, coach, and schedule front office team; provide feedback, training, and performance evaluations
• Oversee daily front desk operations, including phones, scheduling, check-in/out, records, and financial transactions
• Ensure excellent client service by greeting clients, addressing concerns, and maintaining clear communication on wait times and care
• Act as liaison between clients, medical staff, and leadership
• Support hiring, onboarding, and training of new team members
• Maintain inventory, supplies, and front office organization
• Assist with staff meetings, workflow improvements, and protocol implementation
• Educate clients on basic pet care and services; provide and explain estimates

Qualifications:

• 1–3+ years of customer service experience (veterinary/medical preferred)
• Leadership or supervisory experience preferred
• Strong communication, multitasking, and problem-solving skills Organized, detail-oriented, and able to multitask in a fast-paced environment
• Basic computer proficiency and ability to handle financial transactions accurately

Working Conditions & Requirements:

• Full-time, including weekends
• Ability to stand for extended periods, lift up to 40 lbs, and work in a high-energy setting
• Frequent interaction with clients and pets; must be comfortable handling animals

Benefits:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development opportunities
• Generous employee pet care discounts

Duties and responsibilities may change based on hospital needs.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com