Clerk-Typist/Receptionist I
The Position
GENERAL SUMMARY: Promotes and supports population health by providing a variety of clerical, administrative and technical support services such as providing specialized Program or Department specific information to internal and external customers; answering phones, scheduling appointments; interviewing internal and external customers to establish services needed; establishing and maintaining data files, drafting and editing documents and correspondence. The work is performed under direct supervision.
ESSENTIAL JOB FUNCTIONS:
- Provide initial contact with clients and determine client service needs. Initiate and assist clients in completing forms. Assure information is correct and complete.
- Schedule client appointments, process paperwork associated with type of appointment.
- Register and establish clients into appropriate computer systems, create encounters for services.
- Perform check out requirements such as charge appropriate fees and reconcile payments. Schedules follow up appointments as necessary.
- Balance monies and cash drawer daily and readies deposit for the bank as necessary.
- Receive, screen and direct telephone calls on multi-line phone system.
- Responsible for department support including data entry, meeting minutes and report generation.
- Maintain electronic data and file management systems, process records requests.
- Maintain basic knowledge of programs offered and stay abreast of staff changes.
- Maintain inventory of forms and materials for department operations.
- Maintain current knowledge and comply with all RCW's, HIPPA regulations and department/agency policies and procedures to protect the privacy and security of protected health information and confidential info
- Operate standard office machines and equipment.
- Open, date stamp and sort incoming mail, orders supplies as needed, copying bulk projects, faxing and maintain office equipment.
- Type letters, create files, labels and other forms as needed.
- May be required to perform and document Medicaid Administrative Match activities per the Medicaid Administrative Match Training Manual for LHJs.
- Respond to public health emergency drills/exercises or actual events as requested.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of the core functions and essential services of public health
- Knowledge of general office principles and practices, including cash handling
- Knowledge of software applications relative to the position assignment and ability to learn specialized software programs
- Knowledge of basic accounting and mathematics
- Knowledge of proper English grammar, usage and spelling
- Customer service skills in person and via telephone (discretion, patience, etiquette, professionalism)
- Skills in Typing/Keyboarding ability to type 40 wpm
- Oral and written communications skills
- Organizational skills
- Ability to keep accurate reports and records
- Ability to operate a multi-line phone system
The Requirements & Selection Process
MINIMUM QUALIFICATIONS: High school graduate or GED. 1 year of front desk reception and customer service experience, prefer medical office background. Bilingual Spanish desired.
Additional Requirements: If selected for this position, the candidate may be required to occasionally drive during work hours. A valid driver's license may be required where driving is necessary to perform specific duties.
SELECTION PROCESS: The most qualified applicants, based in part upon evaluation of the completed application and related information will be invited for an interview.
