This role offers the opportunity to serve as a helpful, reliable point of contact for students, employees, and visitors navigating parking at Utah Valley University. In this position, you will support daily parking operations by processing parking authorizations, handling payments for permits and violations, and maintaining accurate records within the parking operating system. Your work helps ensure that parking services function smoothly and transparently for the campus community.
Applicants who enjoy detail-oriented work and customer service will find this role especially rewarding. You will provide clear information, research, and resolve parking-related issues, and verify parking eligibility while collaborating with colleagues to support office operations. This position offers stable, practical experience in administrative support and problem-solving while contributing to a positive, accessible campus experience at UVU.
- Processes and verifies eligibility for parking authorizations and permits.
- Receives payments and initial appeals/disputes for parking violations, and processes permit payments.
- Advises and informs the university community on parking regulations, event locations, routes, lot closures, availability, and best practices.
- Performs data entry and initial investigation in the current parking operating system and provides support for other specific office functions, including research and communication via radio to field officers.
- Performs other job-related duties as assigned.
Completion of a high school education or its equivalent.
Preferred Qualifications:Graduation from an accredited institution with an associate’s degree plus one year of relevant experience is preferred.
Knowledge- Knowledge of cashiering concepts and proper money-handling procedures.
- Knowledge of customer service techniques and how to resolve complex issues in a fast-paced environment.
- Knowledge of how to professionally work with sometimes hostile customers, both in person and via phone.
- Knowledge of Microsoft operating systems and basic data entry procedures is required.
Skills- Skills in office methods and techniques.
- Skills in using computer applications and performing data entry that is accurate and free of mistakes.
- Skills with office machines, such as fax machines, copiers, and cash registers.
- Skills with processing credit card and cash payments via the cash drawer.
- Skills in public relations and communicating effectively with customers.
Abilities- Ability to perform tasks with a minimum of supervision.
- Ability to accurately reconcile a cash drawer properly, accounting for all transactions accurately.
- Ability to advise students and other community members in a clear and professional manner.
- Ability to resolve conflicts and be able to work with sometimes aggressive customers in a professional, calm manner.
- Ability to follow written and verbal instructions.
- Ability to communicate over a public two-way radio.
