In collaboration with the business unit, the Sr. Training Specialist will be responsible for the overall portfolio of training programs and courses for desk personnel and clients.
Independently research, design and develop training programs to support the business's strategic initiatives. Designs, develops and facilitates presentations. Develops competency models as needed.
Facilitates and leads training classes using chosen training methods and techniques
Decides the appropriate instructional method for each training topic. (i.e. individual training, group instruction, case studies, demonstrations, webinars, teleconferences, eLearning etc.)
Develops and administers quizzes, exams, and post training evaluation surveys
Communicates results and ROI (return on investment) analyses to appropriate leadership
Reviews and updates existing courses based on industry changes and participant feedback. Manages training trackers, CEU (continuing education unit), and accreditation process
Partners with business unit leadership, managers, subject matter experts and guest presenters to develop, approve and manage the annual calendar of continuing educational offerings
Maintains library of current resource materials for employee training
Participates in industry and professional organizations to stay up-to-date with knowledge, trends and competitor training techniques
Participates in quality audits to support employees and the business's strategic initiatives
Develops and conducts retraining sessions when performance falls below specified standards
Serves as a subject matter expert as needed
Provides on-going mentoring and coaching as needed
