CJIT-POLICE DISPATCHER

EDUCATION and/or EXPERIENCE 
Must be at least 18 years of age and have a high school diploma or equivalent. Three years of 9-1-1 experience of computer aided criminal justice communications or customer service experience in a fast-paced environment is preferred. One year’s dispatching experience using computerized data systems desired. Familiarization with computerized law enforcement codes and signals a plus. Must possess, at a minimum, basic computer knowledge with a demonstrated ability to type and/or efficiently navigate a computer keyboard as well as the skill multi-task using variable senses (hearing, sight, speech, touch, etc.) in the accomplishment of singular or multiple goals. High level verbal communications skills are required. Must demonstrate an ability to learn and understand NCIC/GCIC rules and regulations in a relatively short period of time. Must be able to use discretion to prioritize emergency level of response. Additionally, applicants must pass the CritiCall assessment.

SUMMARY 
Uses radio communication systems to accept emergency and non-emergency calls from internal and external customers for the purpose of dispatching police units and relaying information to service providers (Police, Fire, Emergency Medical personnel). Prioritize calls determining nature, location and other relevant information pertaining to the call and maintains contact as necessary, with the caller(s) while responding unit(s) are in route. Extracts viable information from distraught, irate, and/or confused persons, and monitors alarm and weather radio activation for entry into CAD (Computer Aided Dispatch) system. Operates NCIC (NationalCrime InformationCenter) and GCIC (Georgia CrimeInformation Center) computer information system for the purposes of evaluating, verifying and/or entering data regarding warrants on persons and the status of stolen/lost property. Relays emergency/non-emergency messages to responding personnel via 800 MHZ radio system. The Department of Police Services will train successful candidates to respond to emergency calls and dispatch police, medical personnel and resources.  MARTA Police Department 9-1-1 Communications Center operates 24 hours a day, 365-days a year.  Shift work is mandatory.  Shift assignments are determined at time of employment and based on the operational needs of the center.  May be assigned to function as a Communications Training Operator as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

1.  Receive and processes incoming emergency/non-emergency calls for service providers from internal and external customers. Determine the nature of the calls, apply the appropriate signal(s)/code(s) while simultaneously assigning each call a priority and entering vital information into the CAD (Computer Aided Dispatch) system. Using a state of the art 800 MHZ radio system dispatch the appropriate police unit(s) to the scene. 
2. Responsible for recording pertinent call information via CAD such as dispatch arrival, completion time, descriptions of suspects, etc.
3. Via telephone and/or radio request appropriate assistance (police back-up, fire department, emergency medical, animal control, HazMat personnel, etc.) from other jurisdictions. Determine appropriate jurisdiction to contact for assistance. Monitor the activity of numerous field service providers for the purpose of their personal safety as well as for the expeditious dispatch of these units to assist internal and external customers. 
4. Process requests from service providers through the National Crime Information Center (NCIC)\Georgia Crime Information Center (GCIC) for license and history checks on wanted persons involved in criminal activities as well as the status of possible stolen/lost property. 
5. Monitor numerous alarms and CCTV at various sites throughout the Authority. This includes, but is not limited to, parking decks, half fare offices, ride stores, building entry/egress points, train stations, etc. 
6. Monitor weather radio(s) for activation(s). When activated, determine plan of action and make contact with Police.
7. May be assigned to train new Communications personnel (Dispatchers and/or Call Takers).
8. Perform other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS 
Must obtain and maintain Basic Communications Officer and Criminal Justice Information System (CJIS) certifications. 

SPECIAL REQUIREMENTS 
An official investigation into the applicant's background will be conducted including a criminal history records check. A physical examination, including drug/alcohol screen, will be required. An Awareness Statement issued by the GCIC must be signed concerning the dissemination of criminal history information.

AMERICANS WITH DISABILITIES ACT 
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. Violation of the Drug & Alcohol policy may result in termination. This position has been identified as SAFETY SENSITIVE.

Classification: Non - Exempt

Number of openings: 2

Pay Range:  $43,828 – $65,741

Salary Grade: 14