Chore-Time Latin America Area Technical Service Manager

Job Title

Business Unit

Department

Reports To

Area Technical Service Manager Latin America

Chore-Time

Service

 Latin America Regional Sales Manager

BU Location  

BU Acceptance

Approved By:

Date Approved 

Milford, IN 

Christina Streit

Overall, Purpose: Why the Job Exists & What You Will Do:   

As the Area Technical Service Manager, you will provide technical support, training, and assistance to distributors, integrators, and end users within Latin America for all Chore-Time equipment ensuring exceptional customer satisfaction. These activities will be in the form of farm and office visits, customer meetings and presentations, virtual meetings, and telephone calls. Travel with distributors into rural areas of Latin America will be required.

Essential Job Functions & Expected Outcomes:  Your Accountabilities in the Role 

1. Prepare and provide training and education for growers, integrators, and distributors on the full Chore-Time product line.

2. Provide phone, virtual, and field technical support for distributors and end-users.

3. Conduct seminars and specialized schools for Chore-Time products and maintain product manuals and training materials.

4. Support the sales and engineering team by conducting new product introductions and testing, onsite training, and follow-up service.

5. Partner with distributors to provide warranty support for Chore-Time products.

6. Complete necessary warranty and product failure documentation and reporting ensuring information is recorded efficiently and accurately.

7. Maintain detailed after visit records documenting work completed, recommendations made, and commitments from all parties involved.

8. Attend trade shows, events, and other networking functions to support distributors and represent the Chore-Time brand.

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.

Position Requirements:

1. Education: Bachelor’s Degree in a technical field is preferred or 4 years of management experience in related job market. Education that includes a study abroad program is a plus.

2. Experience:  Technical and/or customer service experience in troubleshooting, diagnostics, and product repair. Background in agricultural technology and systems is a plus. Some experience with international travel, especially to Latin America is preferred.

3. Functional Skills:   Ability to manage and deescalate conflict. Strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytical needed.
4. Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving.
5. Communication Skills: Verbal and written communication skills in English and Spanish required. Ability to train and help others with mechanical problems.
6. Leadership/Behaviors:   Collaborative; Ability to listen to ideas and implement the best enhancements; Ability to deescalate conflict and address issue at hand. Quick learner; high-energy and self-driven; Must be positive and able to conceptualize and initiate projects effectively; Versatility and flexibility are key to multitasking across projects and issues.
7. Culture Match Behaviors:  Casual, informal environment that encourages cross-functional dialogue and strives for excellence in all things.

Core Values that Apply to All Positions: 

• Integrity in all things

• Customers are why we exist

• Profitability is a must

• Excellence in all we do

• People make the difference

Equipment Used:

• Laptop PC

• Voltage meter/earth to ground meters

• Common hand tools and power tools

• Common electrical hand tools

Physical Requirements to Perform Essential Functions:

• Ability to sit and operate motorized equipment as needed for the role

• Ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day

• Ability to stand for up to 7+ hours a day

• Ability to operate keyboard and view computer screen for up to 2+ hours per day

• Ability to write ideas/information in a logical flow for 2+ hours per day

• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis

• Ability to read and respond on an on-going basis daily due to nature of the work

• Ability to talk and communicate with others via phone, in-person, and computer on-going 

• Ability to listen to others, problem-solve, and respond accordingly throughout the day

• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently

• Lift up to 50 lbs. 

Environmental Conditions & Travel:

• The employee could be exposed to a manufacturing/construction environment where the noise level is moderate to high and personal protective equipment such as hard hats, safety glasses, ear plugs, and steel toed shoes could be required when working on specific jobs or locations.   

• This position may face exposure to some high-heat areas, variances in temperature, exposure to smells, fumes, working around mechanical parts. 

• Travel: Position will require up to 50% international travel into the Latin American Market. Traveling within the USA during training, and periodically, thereafter will also be required.