Child Support Specialist (INTERNAL ONLY)

Need to Have Qualifications:

• Bachelor's degree; OR
  

• Associate's degree andtwo years full-time experience working in an office setting providing services to the public; OR

• High School graduate or equivalent (G.E.D.) and four years full-time experience working in an office setting providing services to the public; AND

• Must be proficient at keyboard skills including typing at least 35 WPM.
  

Nice to Have Qualifications:

• Completed degree in human services, humanities, social sciences or paralegal/legal assistant.

• Direct work experience as a child support worker, collections specialist, public assistance worker, human services case manager or similar position.

• Direct work experience with accounting, accounts payable/receivable or bookkeeping.

1. Engages with parents and others in child support matters to obtain information and documents to establish paternity and establish, modify, and enforce support obligations.
2. Reviews and assesses cases to develop implementation strategies and appropriate case actions, including but not limited to income withholding, suspension of driver's licenses, seizure of bank accounts, suspension of occupational or recreational licenses, referral to the Dakota County Attorney for contempt of court actions, and/or working with jurisdictions outside of Minnesota to establish paternity and obtain, modify or enforce child support orders.
3. Manages and updates case files using state child support computer system and county electronic document management system. Reviews and ensures accuracy of case information and retention of records requirements.
4. Monitors payments, determines and ensures correct charging pursuant to court order, ensures incoming payments are applied correctly to obligations, reconciles accounts using business mathematical computations and completes case financial adjustments.
5. Monitors cases for change in parents’ circumstances and recommends modifications of existing child support obligations when appropriate.
6. Conducts interviews and uses investigative tools, software/computer systems and other resources to locate individuals, and records regarding income, employment, public assistance benefits and assets.
7. Resolves case disputes, conflicts, and complaints.
8. Negotiates payment plans in lieu of implementing administrative remedies. Prepares affidavits for legal actions and may testify in some legal hearings.
9. Educates parents and others about child support, including participating in child support community outreach initiatives and events.
10. Attends regular and periodic meetings and training consistent with the role and participates in workgroups and committees as requested.
11. Provides technical assistance and mentoring to less experienced staff.
12. Actively supports Inclusion, Diversity, Equity and Access (IDEA) initiatives, including efforts to address racial disparities in child support program outcomes and to address the needs of diverse and underserved populations.
13. Performs other duties as assigned.

• Ability to think analytically and critically.
• Ability to interpret federal regulations, state statutes, state policy and county procedures, and to apply them to assigned work.
• Ability to employ effective research, interviewing, negotiating and investigative principles, methods and techniques.
• Ability to work cross-culturally, collaboratively and to engage the strengths and perspectives of diverse team members.
• Ability to organize, prioritize and process a high volume of work in an efficient and accurate manner, and according to the needs of the organization and families.
• Ability to learn and apply parent engagement principles to work effectively with families.
• Ability to work independently and in a self-directed manner, and to work successfully and collaboratively in a team environment.
• Effective business writing and verbal communication skills, sometimes under conditions where relations may be confrontational or strained.
• Conflict management and problem-solving skills.
• Skill in MS Office software and data entry for the performance of essential duties.
• Skill in record keeping and documentation principles and practices.
• Skill in basic math/accounting principles.
• Emotional intelligence and interpersonal skills to work effectively with diverse individuals from various socioeconomic, ethnic, and cultural backgrounds, and with those experiencing challenges such as mental illness, substance use disorder, disability, family violence, etc.

LOCATION AND SCHEDULE

This is a hybrid position that involves a mix of working remotely and in the office at our Northern Service Center in West St Paul. There will be times that traveling to the office for team meetings, training, and other business reasons will be required. Work is primarily performed during regular business hours (8:00am - 4:30pm Monday through Friday), although a flexible work schedule may be considered following the probationary period.

SELECTION PROCESS

• You submit an online application that includes supplemental questions.

• We assign you a score based on your qualifications.

• Top scoring candidates are referred to the hiring manager for interview consideration.

• We conduct interviews and reference checks before extending an offer.

• We extend an offer, conduct background and reference checks.

BENEFITS

• Comprehensive and affordable medical, dental, vision, and other benefits
• Excellent work-life balance
• Generous paid time off (accrual rate starts at four weeks per year)
• Eleven paid holidays each year and one floating holiday
• Pension with a generous employer contribution
• Hybrid work environment is an option once through the training period