Chief Strategy Officer – Abrazo Arrowhead & Abrazo Heart

COMPANY BACKGROUND:

Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve. For more information, please visit www.tenethealth.com.

MARKET SUMMARY:

PHOENIX GROUP

Abrazo Arrowhead Campus

Abrazo Arrowhead Campus is a 217-bed acute care facility. Key service lines include Cardiovascular, including Structural Heart, Vascular, and Open Heart procedures, Da Vinci Robotic Surgery (a mature, growing program with three XI robots), Women’s and Infants program, including a Level 3A NICU, Digestive Health, Men’s Health and advanced urological procedures and technology, Orthopedics, including total joints, Spine Surgery, Diagnostic Imaging, Emergency Services, Heart Care, Oncology, Rehabilitation Services, Stroke and Vascular Care, Surgical Services, and Wound Care and Hyperbarics.

In October 2020, Abrazo opened the Abrazo Surprise Hospital under Arrowhead’s license. This microhospital serves a vital healthcare need in the Arrowhead / Surprise communities, and is a full-service acute care hospital with an Emergency Department, Inpatient telemetry beds, Surgical Services, Pharmacy, and Laboratory. Arrowhead also operates a free-standing Emergency Department in North Peoria.

Listed below you will find a few of the awards and distinctions we have earned in the past couple of years. While earning these awards is not what drives us to deliver the best possible care to the people who walk through our doors, they are a reflection that we take our mission seriously.

• Aetna Institute of Quality

  Abrazo Arrowhead Campus has been designated an Aetna Institute of Quality® Orthopedic Care Facility for total joint replacement of knees and hips.

• American Heart Association/American Stroke Association Get with the Guidelines Honor Roll

  Abrazo Arrowhead Campus, Abrazo Central Campus, Abrazo Scottsdale Campus and Abrazo West Campus are recipients of the American Heart Association/American Stroke Association Get with the Guidelines Honor Roll for using the most up-to-date, evidence-based treatment guidelines for improved patient care and outcomes.

• Blue Cross Blue Shield – Blue Distinction Center

  Abrazo Arrowhead Campus was recognized with the Blue Distinction Center Award for Cardiac Care, Maternity Care, and Hip and Knee Replacement for meeting national standards for quality and affordability by Blue Cross Blue Shield of Arizona.

• Midas+ Platinum Quality

  Top Performing Hospitals in the Midas+ Platinum Quality Award for Excellence in Clinical Outcomes – Abrazo Arrowhead Campus (2015) is a recipient of the award that honors top performers in clinical outcomes at the Midas+ Symposium.

• Society of Cardiovascular Patient Care

  Abrazo Arrowhead Campus is accredited by the Society of Cardiovascular Patient Care (SCPC),

• The Joint Commission

  Accredited by The Joint Commission (TJC) on Health Care Organizations – TJC has accredited hospitals for more than 50 years and approximately 88 percent of the nation’s hospitals are currently accredited.

• Abrazo Arrowhead Campus was previously recognized as a certified Primary Stroke Center, by The Joint Commission (TJC) for their exceptional efforts to achieve better outcomes for stroke care. It was recently certified as a Primary Stroke Center by DNV Healthcare. Certification ensures those suffering stroke symptoms will be able to receive the care they need close to home, avoiding a long transport to another hospital when time is of the essence.

• The Leapfrog Group

  “A” Hospital Safety Score by The Leapfrog Group – Abrazo Arrowhead Campus has consistently been awarded an 'A' for safety. The Hospital Safety Score is calculated using publicly available data on patient injuries, medical and medication errors and infections.

Abrazo’s name – “embrace” in Spanish – reflects our commitment to caring for our community with compassion and the latest medical advances today and in the future.

https://www.abrazohealth.com/our-locations/hospital-abrazo-arrowhead-campus

Abrazo Arizona Heart Hospital

Abrazo Arizona Heart Hospital, a ​satellite facility of Abrazo ​Arrowhead Campus, has approximately 300 physicians dedicated to your heart care in a smaller (59-bed) hospital setting that is both attentive and experienced. When it opened in 1998, Abrazo Arizona Heart Hospital was the first hospital in the United States dedicated to heart disease, and it quickly became one of the world’s leading cardiac care centers. We could have expanded into other service lines, but we chose instead to commit ourselves to excellence in heart care. As in 1998, we focus on the heart, and you will feel that experience when you walk in our doors. Services include Cardiovascular Care, Catheterization Labs, Electrophysiology, Emergency Services, Heart Care, Imaging, Stroke and Vascular Care, and Wound Care.

Abrazo Arizona Heart Hospital’s highly trained staff practices evidence-based treatment and provides personalized care to meet the needs of each of our patients. The hospital’s services include a full range of heart care including:

• Open Heart Surgery
• Valve replacement surgery
• Cardiac Cath lab intervention services
• Carotid stenting
• Hybrid Operating Rooms
• Nuclear Medicine
• Full range of CT services including CT Angiograms
• Full range of vascular surgery including endovascular procedures
• A national leader in Electrophysiology include cardiac ablations for patients with arrhythmia disease

With skilled physicians, state-of-the-art equipment and cutting edge techniques, Abrazo Arizona Heart Hospital is at the forefront of identifying innovative solutions and utilizing research to attack and overcome heart and vascular disease. Areas of specialty include cardiac ablations treatment for arrhythmia disease, structural heart disease treatments such as valve replacement surgery; and a Vascular Fellowship.

We have established dedicated institutes in the treatment of abnormal heart rhythm along with aortic, valvular, congestive heart, coronary and vascular diseases:

• Institute for Advanced Aortic Disease
• Institute for Cardiac Arrhythmias
• Institute for Congestive Heart Failure
• Institute for Coronary Artery Disease
• Institute for Peripheral Vascular Disease
• Institute for Valvular Disease

Awards and Distinctions

Nation’s 50 Top Cardiovascular Hospitals

Abrazo Arrowhead Campus/Abrazo Arizona Heart Hospital and Abrazo Central Campus are among the nation’s 50 Top Cardiovascular Hospitals awarded by Truven Health Analytics. The 50 Top Cardiovascular Hospitals is an annual quantitative study that identifies the nation's best providers of cardiovascular service. Abrazo Arrowhead Campus and Abrazo Central Campus/Abrazo Arizona Heart Hospital were selected from more than 1,000 hospitals in the U.S. for achieving superior clinical outcomes.

Accredited by The Joint Commission (TJC)

Abrazo Heart Hospital, an Abrazo Community Health Network hospital, is accredited by The Joint Commission (TJC). TJC has accredited hospitals for more than 50 years and approximately 88 percent of the nation's hospitals are currently accredited.

https://www.abrazohealth.com/our-locations/abrazo-arizona-heart-hospital

POSITION SUMMARY:

The Chief Strategy Officer will be responsible for oversight of the business and strategic planning and marketing integrity of Abrazo Arrowhead Campus & Abrazo Arizona Heart Hospital. He/she will have responsibility for advancing the Hospitals’ short- and long-term business growth plans and the development and implementation of hospital business strategy and market position. Serving as chief strategy spokesperson for Abrazo Arrowhead Campus & Abrazo Arizona Heart Hospital, the Chief Strategy officer oversees the strategic and business planning functions for the facilities.

Key responsibilities include the following:

Leads in development and implementation of facility business strategy

• Develops and implements strategy which leads to improvement in market share consistent with Tenet Healthcare’s mission and core values.
• Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand.
• Assesses market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results.
• Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.
• Effectively advises CEO in the development and execution of short- and long-term strategies.
• Establishes and influences others to achieve goals, targets and metrics consistent with strategic and operational objectives.
• Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.
• Leads senior executive team in advancing the facility’s short- and long-term strategic plans.

Aids in Service Line Development

• Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth and/or service in the market.
• Works in collaboration with hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations and financial metrics.
• Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.
• Monitors, understands and assesses service line performance by key performance indicators (volume, outcomes, market shares, etc.).
• Gathers competitive intelligence from the community on service line opportunities.
• Leads discussions with physicians, community-based facilities, local payers, providers and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served.
• Work in collaboration with other Tenet and Tenet JV facilities (hospitals and USPI locations) to develop network opportunities and service line enhancements.

Effectively manages the Provider Outreach Program and works to meet community need through recruitment of physicians

• Builds targeted performance objectives for Provider Outreach team which identifies opportunities for greater collaboration to achieve common goals of better serving our shared patients.
• Supports Provider Outreach Program priorities, identifies outreach partners across the care continuum, and develops strategies and metrics while monitoring progress to plan (E.g., physician manpower plan, progress toward service line goals and PRM activity including reach and frequency).
• Ensures community, physician and longitudinal care partners, awareness of new initiatives and identification and remediation of service issues that may impact program development.
• Plans, organizes and directs strategies that develop physician relationships and physician manpower plans consistent with facility service line plans and community need.
• Works in collaboration with physician recruiters to fulfill community need in a manner consistent with service line requirements.
• Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.

Analyzes data to make fact-based decisions and monitors variances to understand facility trends

• Studies internal and external data trends to realize opportunities to better serve the community.
• Identifies and vets new business opportunities based on research and analysis.
• Monitors internal data to understand the driving forces of business variables, and then implements corrective action when/where appropriate.
• Understands and demonstrates competency utilizing all data available.

Leads an effective consumer engagement plan and partners to ensure improvement in consumer experience

• Executes effective marketing plans that differentiate services based on quality, service, and/or outcomes and have measurable positive ROI.
• Leads efforts that provide consumer education around care options and collectively enhance patient experience.
• Serves on the patient advisory, physician leadership group and patient satisfaction committees.
• Leads an effective consumer engagement strategy, within budgeted guidelines, that creates differentiation and awareness in the facility’s market.

ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

Tenet CSO Core Leader Competencies

Builds Quality Relationships

Builds trust and manages conflict with key stakeholders to maintain collaborative internal and external partnerships (e.g. with staff, other departments, regional and corporate partners, physicians and the community) and engages staff in driving key decisions and initiatives.

Communicates Effectively

Thoughtfully plans messages and uses a variety of methods to match communication effectively with situation and setting to engage staff and colleagues (e.g. large group, small group, 1:1).

Influences Behaviors and Outcomes

Considered a trusted advisor and functional expert who builds consensus in a collaborative way; confronting difficult business decisions in a way that preserves relationships. Inspires desired behaviors and acts as a coach to others.

Drives Organizational Performance

Translates complex strategies into focused and achievable goals and takes decisive action when needed (e.g. times of uncertainty, organizational transitions). Acts as a change leader and creates clarity, energy and commitment to initiatives by gaining buy-in and removing barriers.

Exercises Critical Judgment

Uses a fact-based, analytical, systems-thinking approach to assessing and designing solutions by gathering input from various sources and considering the impact of decisions. Practices due diligence to critically evaluates alternatives that deliver the highest quality and service while applying risk management principles to mitigate cost and maximize revenue potential.

Shapes Organizational Strategy

Builds compelling business cases and plans for strategic initiatives, creating vision, objectives, goals and specific strategies to achieve outcomes; anticipates and adjusts for obstacles. Develops and communicates progressive organizational performance strategies that achieve a competitive advantage (e.g. productivity, quality, culture, talent, internal/external volume and revenue growth).

Builds High Performing Teams

Focuses on developing talent by regularly providing performance and professional development feedback, coaching and guidance. Practices workforce planning and anticipates staffing needs and creates plans to fill key positions through focused selection methods.

Technical Expertise

Possesses the practical and technical functional knowledge and skills to be effective in their current role. Seeks continuous education, training and growth within functional role.

Business Excellence

Understands the balanced scorecard and drives results to meet or exceed target in key department metrics. Focuses on streamlining and improving processes and effectively utilizes labor management tools to achieve budgeted staffing targets. Drives high quality in a cost conscious manner, understands key clinical components and regulatory requirements and inspires a culture of compliance.

Tenet CSO Leader Behaviors

Care

At the center of caring is empathy. Leaders connect with others and learn how to individualize care based on circumstances. Always treating all with respect while showing personal humility.

Serve

Servant leadership enables achievement of higher purpose. Always keeping those we serve at the center to provide priorities. Success that is shared will create momentum that engages all colleagues.

Share

Always connecting people with the plan and creating positive relationships. Frequent honest communication creates an inclusive high-performance environment.

Adapt

Agility in the face of continuous change defines leadership. Encouraging risk and experimentation enables people to be innovate in the face of the evolving marketplace

Learn

Leaders are inspired by curiosity and learning, seeking to develop themselves and others. They reflect on their experience and are eager to find new sources of knowledge to increase their effectiveness.

Achieve

Through prioritization based on our overall aligned direction, leaders focus resources on things that are most relevant for the organization and communities served. Focusing on the future and acting without ambiguity create a climate of accomplishment.

CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:

Minimum of five years of experience in Strategic Planning and Healthcare Strategy/Development is required. Experience developing complex business plans and using data to drive strategy is a must.

• Knowledge of healthcare organization and administration and of standards and laws applicable to managing strategy and planning issues with facility operations.
• Knowledge of healthcare, strategic and financial planning.
• Proven financial management skills, capable of reaching closure and timely accomplishment of objectives with a focus on P & L.
• Knowledge of principles of interactive planning, participatory management and influence management.
• Skilled at executing strategy and problem solving; asks the right questions, follows up and determines the facts, setting priorities based on business opportunity. Skilled at spotting trends and developments. Able to direct he development of business plans and proformas.

Professional Attributes

• Strong project management skills and follow-through from vision to execution, with measurable results to the bottom line.
• An individual highly motivated to work cross-functionally in order to accomplish goals and effect change. Someone skilled at uniting various constituencies to work together harmoniously to achieve high quality patient care.
• One who believes in reaching out to physicians in a unique and innovative manner. He/she strives to be inclusive with physicians on key decisions and meets frequently with physicians to ascertain their needs.
• Excellent at team building and motivating people. Able to identify the right people to execute strategic opportunities and motivate people to act whether they are peers, subordinates, physicians or administrators. Skilled at accomplishing goals through others.
• Someone who understands the dynamics and politics of a hospital environment and has the ability to navigate between disparate entities to successfully unite constituencies toward a common cause.
• An individual who is a “pre-emptive communicator” and one that strives to proactively address issues before they become problems.
• Proven ability to provide high quality, cost effective care through innovation, reputation and positive employee and physician relations.

Personal Attributes

• Excellent interpersonal skills; and a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker. The ability to communicate clearly and effectively both verbally and in writing.
• An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
• A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.
• A team player, good listener and consensus builder who truly values the input of others and their contributions, and positively responds to such input.

Education/Certifications

An undergraduate degree in Business, or appropriately relevant field, is required. An advanced degree in Business, Healthcare Administration, or Public Health is strongly preferred.

Travel

Approximately 25% travel between facilities. Ability to travel in market. Selected candidate will be required to pass a Motor Vehicle Records check.

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