Only Considering Houston Candidates at this time
Must have legal background
About Us
We are a rapidly growing medical-legal services company that serves as the operational bridge between physicians, attorneys, and healthcare providers. We help legal teams efficiently access medical records, treatment documentation, provider coordination, and expert support necessary to advocate for their clients.
Our organization specializes in managing the complex intersection of healthcare and law, ensuring seamless communication and coordination between medical professionals and legal stakeholders.
Position Summary
We are seeking an experienced Chief Operating Officer (COO) with a strong background in legal services, personal injury, litigation support, case management, or medical-legal operations. Houston-based candidates are strongly preferred.
This role will oversee all operational functions while helping scale a high-growth organization serving attorneys, physicians, and healthcare providers. The ideal candidate understands both professional services operations and the unique demands of legal case support environments.
Key Responsibilities
- Lead company-wide operations, including case management, client services, provider relations, and administrative functions
- Develop and implement scalable operational systems and workflows
- Oversee relationships with law firms, attorneys, physicians, and healthcare providers
- Ensure timely coordination of medical records, scheduling, treatment documentation, and case support services
- Build KPI reporting systems to improve efficiency, turnaround times, and client satisfaction
- Recruit, develop, and manage operational leadership teams
- Partner with executive leadership on strategic growth initiatives
- Ensure compliance with HIPAA, privacy regulations, and applicable legal requirements
- Identify operational bottlenecks and implement process improvements
- Support business development efforts and strategic partnerships
Required Qualifications
- Bachelor's degree required; JD, MBA, MHA, or related advanced degree preferred
- 5+ years of executive or senior operations leadership experience
- Experience managing teams and scaling service-based organizations
- Strong leadership, communication, and organizational skills
- Experience with CRM, case management, and operational reporting systems
Highly Preferred Experience
- Personal injury law firms
- Litigation support services
- Medical record retrieval and management
- Medical-legal consulting
- Legal operations management
- Workers' compensation case management
- Healthcare and legal services coordination
- Attorney-client service environments
- Physician and provider network management
Compensation & Benefits
- Competitive base salary
- Performance-based bonus opportunities
- Leadership growth potential
- Flexible work environment
- Health benefits
- Paid time off
How to Apply
Please submit your resume and a brief cover letter detailing your leadership experience in legal services, medical-legal operations, personal injury, litigation support, or related professional service industries.