Overview
Platinum Federal Credit Union is seeking a strategic, execution-focused Chief Operating Officer (COO) to join its executive leadership team. Reporting directly to the CEO, the COO will oversee Operations, Information Technology, and Marketing, ensuring scalable performance, operational excellence, and strong member experience as the Credit Union continues to grow.
This role is ideal for a proven leader who combines operational discipline, strong IT acumen, and modern marketing insight, and who thrives in a collaborative, fast-moving credit union environment.
Key Responsibilities
- Lead and integrate all Operations, IT, and Marketing functions
- Provide executive oversight and integration with Lending Operations (consumer and commercial) and Account Operations to ensure end-to-end member experience excellence
- Ensure efficient, compliant, and scalable day-to-day operations across branches, lending, account services, and support areas
- Oversee IT infrastructure, cybersecurity, core systems, vendors, and digital transformation initiatives that support lending and account operations
- Drive marketing strategy, digital engagement, brand consistency, and member growth in coordination with lending and product strategies
- Establish KPIs, dashboards, and performance accountability across all supervised and integrated departments
- Partner closely with the Chief Lending Officer (CLO) and branch leadership to align lending workflows, account servicing, and operational support
- Partner with the CEO to execute strategic initiatives and Board-approved priorities
What Success Looks Like
- Improved operational efficiency and service consistency
- Stable, secure, and forward-looking technology environment
- Measurable growth and ROI from marketing initiatives
- Strong leadership bench and engaged teams
- Seamless execution of enterprise-wide initiatives
Qualifications
Required:
- Bachelor’s degree in Business, IT, Operations, Marketing, or related field
- 10+ years of progressive leadership experience in financial services or a regulated environment
- Proven experience overseeing Operations and/or IT (credit union or banking experience strongly preferred)
- Demonstrated ability to lead multi-functional teams and enterprise initiatives
Preferred:
- Master’s degree (MBA or similar)
- Bank of Credit union experience
- Strong working knowledge of core systems, cybersecurity, and digital channels
- Experience aligning marketing strategy with growth and operational execution
Why Join PFCU
- Executive leadership role with direct impact on strategy and growth
- Opportunity to modernize operations and technology in a member-focused institution
- Collaborative executive team and strong organizational culture
Platinum Federal Credit Union is an equal opportunity employer committed to diversity, equity, and inclusion.
