Responsible for providing flawless customer service, passion for customer care, and a commitment to proactive service and recovery as necessary. Works to resolve customer issues using a rich set of tools which include real time customer data.
Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.
Starting Rate: $50,000.00
Handles difficult guests and situations in a calm, professional and prudent manner.
Maintains close ties with customers to engender loyalty.
Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience.
Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions.
Identifies ways to increase efficiencies and to improve products or services
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Stays up to date with the latest developments in both the local market and industry
Must be knowledgeable of all happenings on property and in market
Keeps track of existing products/services and/or progress on new initiatives.