JOB SUMMARY
The Host/Cashier maintains a high energy level, seats guests in the restaurant and/or handles transactions as a cashier and/or handles all monies in the cash register. The Host/Cashier ensures smooth operation of seating flow and/or guest transactions.
SHARED ESSENTIAL JOB FUNCTIONS:
Proficient in the operating functions of cash register and micros computers for all food outlets.
Maintains expected service levels, ensures all revenue is accurately handled and internal controls during system outages.
Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.
Accurately manages and delivers comps to guests.
Differentiate guest service and give priority service to the appropriate tier leveled player during cash and seating transactions.
Ensure tables are clear, appropriately set up and presentable for guests to be seated prior to being seated.
Presents an impressionable persona when greeting guests and during their departure.
Presents customers their menu and informs and up-sells any specials/Chefs feature with enticing verbiage.
Engages guests in conversation during seating and/or register transactions.
Handles and solves any concerns and questions from guests.
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
Adheres to regulatory, departmental and company policies.
CASHIER
Observes all safety rules and regulations.
Make sure all areas assigned are clean and free of debris.
Always maintain proper food levels to ensure that all guests receive high quality products as defined by company standards.
Always maintains a visible positive attitude and greets everyone with a smile and says their department signature greeting.
All related jobs are performed in accordance with departmental and Caesar’s policies, practices and procedures as defined by the Executive Chef and the company’s standards of excellence.
HOST
Appropriately reserves and manages guest bookings/reservations.
Manages the flow of business and seats the restaurant in rotation regardless of business volume.
Works closely with servers, bussers and management to ensure quality of food, the dining experience and guest satisfaction.
Ensures accurate set up for accommodating large groups/parties.
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, assisting buss person and servers as necessary...
Other duties as assigned.
Accurately obtains vital information from guests to communicate with management and casino hosts.
Upholds standards of dining room ambiance and atmosphere.