Case Manager-Support Planner

Total Care Services, Inc.
Cumberland, MD

Case Manager-Support Planner (Bonus Opportunity)

Job Type: Fulltime

Work Environment: This is a hybrid position - work from your home office* with local community visits.

Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed)


High quality healthcare programs, services, and PEOPLE LIKE YOU!

22 Years of Services – Helping Others Meet Life’s Challenges.

Compensation Package:

  • Yearly Salary: $60,000 with a BONUS opportunity!
  • Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
  • At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.
  • Must be a licensed driver with reliable transportation, valid insurance, and a safe driving record.


Built on Trust, Integrity, Respect, and Service to persons with disabilities.

Total Care Services, Inc. provides Supports Planning services across the state of Maryland. We help our clients access Medicaid and non-Medicaid home and community-based services (HCBS). These services are administered by the Maryland Department of Health, Office of Long-Term Services and Supports. Our aim is to promote a safe and independent life in their home and in their community.


In the case manager role you will be working with people with complex medical and/or behavioral health needs, older adults and/or adults, children, and youth with disabilities;

Must be a licensed driver with reliable transportation, valid insurance, and a good driving record;

Bachelor’s degree/Master’s degree in human services field incl. psychology, social work, sociology, nursing, counseling, or related field or equivalent work experience pertaining to case management for people with complex medical and/or behavioral health needs, older adults and/or adults, children, and youth with disabilities;


  • Must be a U.S. citizen or alien who is lawfully authorized to work in the U.S.
  • Must be able to pass a criminal background check;
  • Must be flexible, able to work from home and/or community, and respond to crisis situations, including on nights and weekends;
  • Effective written and oral communication skills;
  • Excellent organization and time management skills;
  • Proficient in using Microsoft Office; ability to learn new technologies.

What You Do:

At TCS, we strive to empower people of different abilities to live and thrive in their own homes and community. Supports Planner helps identify, access, and coordinate services and support to maintain our client’s health, safety, and independence. Supports Planner also helps with waiver eligibility determination and maintenance. Supports Planner will:

  • Get to know client
  • Be an advocate
  • Provide information about services and supports in client community
  • Help client understand their options
  • Help client develop a plan of service
  • Help client realize their goals
  • Help client find providers
  • Make arrangements for delivery of services and supports
  • Monitor client services to make sure they are getting the support they need
  • Help resolve any issues that may occur


Benefits:

  • 401(k)
  • AD&D insurance
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Loan forgiveness
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.