Support Planner
Job Type: Full Time
Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed)
Work Environment: This is a hybrid position - work from your home office (with local community visits).
Total Care Services, Inc. is hiring a Support Planner / Case Manager to provide service coordination and care planning for individuals receiving Home and Community-Based Services (HCBS) across Maryland.
This hybrid role combines remote work with in-person client visits, ideal for professionals in human services, social work, or case management who are passionate about helping others live independently.
Key Responsibilities
- Conduct client assessments and develop Individualized Service Plans (ISP)
- Coordinate HCBS, Medicaid Waiver, and community-based services
- Serve as a client advocate to ensure health, safety, and independence
- Connect clients with local providers and community resources
- Monitor service delivery and ensure compliance with care plans
- Maintain accurate documentation and case notes
- Assist with waiver eligibility and renewals
- Resolve service issues and support client goals
Qualifications
Required:
- Bachelor’s degree in Human Services, Social Work, Psychology, or related field
- Experience in case management, service coordination, or care planning
- Strong written documentation and communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Valid driver’s license, reliable transportation, and auto insurance
- Ability to travel locally throughout Maryland
- Authorized to work in the U.S.
Preferred:
- Experience with HCBS, Medicaid Waivers, or developmental disabilities
- Knowledge of Maryland Department of Health programs
Compensation & Benefits
- Salary: $60,000/year + bonus opportunity
- Hybrid work environment (remote + community visits)
- Public Service Loan Forgiveness (PSLF) eligible employer
- Medical, Dental, Vision insurance
- 401(k) & retirement plan
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- Company-paid Life, AD&D & Short-Term Disability
- Employee Assistance Program & referral bonuses
- Birthday off with pay.
Schedule
- Monday–Friday, 8:00 AM – 5:00 PM
- Flexible based on client needs
About Us
Total Care Services, Inc. is a nonprofit organization providing Supports Planning and case management services across Maryland. We help individuals access critical healthcare and community resources to live safely and independently.
