Case Manager I (Selective Certification - Violence Prevention)

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why Join the City of Oakland, Department of Violence Prevention?The Department of Violence Prevention (DVP) was established in 2017 to tackle the challenges with violence in Oakland. The DVP applies a public health approach to violence prevention focused on community violence intervention (CVI) strategies to realize sustained safety and stability of the families and communities most impacted by violence. To achieve its mandated goals of reducing violence in Oakland, the DVP provides direct services and funds, coordinates and supports a network of violence prevention and intervention programs that prioritize the people and places most impacted by violence. The ultimate goal is a safer and thriving Oakland for all.The City of Oakland is recruiting to fill several Case Manager I (Selectively Certified in Violence Prevention) vacancies within the Department of Violence Prevention; including full-time Civil Service vacancies, Grant Funded Limited Duration vacancies, and LimitedDuration vacancies. Grant Funded Limited Duration vacancies shall not exceed three (3) years or when the funds are exhausted, whichever comes first. Limited Duration vacancies are for a limited duration and shall not exceed one (1) year.This is a field-based, in-person role requiring a flexible schedule, including nights and weekends. The ideal candidate is culturally competent in working with individuals at high risk for engaging in violence and is also well-versed in employment and support services available to the individuals within target populations. The ideal candidate must also be able to effectively communicate with high-risk, high-need individuals from communities disproportionately impacted by trauma and violence.The Case Manager I (Selectively Certified in Violence Prevention) position provides case management services to high-risk individuals, including those who are survivors of gender-based violence, domestic violence/intimate partner violence, sexual assault, or commercial sexual exploitation, are group/gang-involved, and are on probation or parole. The position serves individuals referred through various sources including the focused deterrence partnership table. Case management services include assessment, care plan development and implementation, brokering of client services, supporting of participants, home visits and documentation, and performing related duties as assigned.
This is an entry-level classification in the Case Manager series.

This position requires availability to work a flexible schedule, including nights and some weekends, as needed to support field-based client services and crisis response.

Flexible Staffing:This classification has been designated for flexible staffing. Incumbents in the Case Manager I (Selectively Certified in Violence Prevention) classification may be eligible to advance without formal examination to the Case Manager II (Selectively Certified in Violence Prevention) classification in accordance with established City flexible staffing policies and procedures.
We Are Looking For Someone Who Is:

• Culturally competent:You should be able to work effectively with individuals from communities disproportionately impacted by trauma and violence.
• Knowledgeable of local resources: You will be expected to provide Employment and Support Services connections to individuals in high-risk populations. It is beneficial to have knowledge of local employment and support services for high-risk and re-entry populations.
• An excellent communicator: You should be able to effectively communicate with high-risk, high-need individuals as well as community leaders and government officials.
• Independent:You should be able to successfully work independently while still functioning well in a team-oriented environment.
• Diligent and ethical:You will be expected to demonstrate diligence, a strong work ethic, and high commitment to ethical interactions in vulnerable communities.
• Familiar with Oakland's target populations:You should possess knowledge of the various populations of focus in Oakland, including gang/group dynamics and the street culture of those involved in the commercial sex trade.

What You Will Typically Be Responsible For:

• Providing intensive case management services to high-risk youth and adult participants.
• Brokering and securing access to resources including job training, therapeutic supports, and housing for participants.
• Developing, completing, and updating assessments and care plans for enrolled participants.
• Centering a strengths based, trauma informed, and relationship based approach to case management to high-risk, justice involved individuals in communities most impacted by violence.
• Developing and supporting participants' life map goal achievement aligned with their individualized priorities for safety and stability.
• Monitoring client status and documenting all actions.

The Case Manager I (Selective Certification - Violence Prevention) position requires additional qualifications to the general Case Manager I. The general Case Manager I job description is posted here: City of Oakland Case Manager I Job Specification

Click on the link below to see a video on what it's like to work for the City of Oakland!
Working for the City of Oakland

A Few Reasons You Might Love This Job:

• You will have the opportunity to make a positive impact on the lives of individuals at high risk of violence and help them navigate through challenging circumstances.
• You will work collaboratively with staff and coordinate service delivery across systems and agencies. This teamwork fosters a supportive and enriching work environment.
• You will work with high-risk individuals in challenging situations that can be demanding, but it also offers immense rewards when seeing positive changes and transformations in the lives of participants.
• You will have the ability for professional growth and development. Case managers have the chance to develop their crisis counseling skills, life coaching abilities, and knowledge of local employment and support services.
• You will be a part of the City of Oakland's community safety team, nationally recognized for our cutting edge work and contributions to historic reductions in violence.

A Few Challenges You Might Face In This Job:

• You may be exposed to traumatic situations while working with participants who have experienced violence and other challenging circumstances. This can have an impact on your well-being and can be emotionally challenging.
• You will provide support services to individuals who may have limited access to resources like housing, employment, and support services which can be challenging, as you may face barriers while trying to assist them in navigating systems effectively.
• You may encounter complex cases that require advanced skills in violence prevention and crisis intervention. Handling these cases can be overwhelming.

Competencies Required:

• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Customer Focus:Attending to the needs and expectations of customers, including those involved in groups, promoting personal development and community well-being
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity while offering vital support services to individuals in volatile environments
• Listening:Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Professional & Technical Expertise:Applying technical subject matter effectively to offer mediation, guidance, and support services between group-involved individuals, contributing to conflict resolution and personal growth
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability when offering mediation, support, and intervention services to create positive change within the community
• Reading Comprehension: Understanding and using written information
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards while providing support services to individuals experiencing gender/group-based violence
• Teamwork:Collaborating with others to achieve shared goals and enhance the impact of support services
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Writing: Communicating effectively in writing

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process.

This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.
Selective Certification (Violence Prevention)
This recruitment is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill Case Manager I positions specialized in Violence Prevention including full-time and permanent part-time positions, if applicable, and may be used to fill future vacancies with the same Selective Certification.
Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.
Education:Bachelor's degree from an accredited college or university in social work, gerontology, psychology or related field.Experience (Special Qualification and Experience Required for Selective Certification - Violence Prevention):Two years of experience providing case management services to individuals at high risk who are impacted by violence, including individuals who are survivors of gender-based violence, domestic violence/intimate partner violence, sexual assault, or commercial sexual exploitation or who are group/gang-involved and are on probation or parole, with the focus on providing housing, employment, and support services to the population served.
Desirable Qualifications:

• Personal or familial lived experience with detention/incarceration, group violence, gender-based violence, gun violence, mental health conditions, alcohol, substance abuse, and/or being unsheltered.
• Experience in public health, trauma-informed, restorative, harm-reducing, and/or community-based approaches to intervention.
• Experience working with Oakland community members and organizations.

LICENSE/CERTIFICATE:Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.OTHER REQUIREMENTSProficiency in a foreign language may be required.The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.

For this recruitment, all qualified applicants will be invited to the structured interview (sometimes referred to as an Oral Exam) (weighted 100%), which will be evaluated and rated by subject matter experts. The structured interview will be conducted as a one-way video interview, where you will record your responses to a set of questions. You will have seven days from the time you receive the interview link to complete and submit your video responses. The tentative date of the structured interview is the week of May 18, 2026.

Candidates requesting reasonable accommodations for the examination process must request accommodations no later than one week before they are scheduled to take the exam; otherwise, it may not be possible to arrange accommodations for the selection process. Please complete the Request for Reasonable Accommodation in Testing form by clicking on this link or by copying and pasting the link into your browser to open it:

https://cao-94612.s3.amazonaws.com/documents/Request-for-Reasonable-Accommodation-in-Testing-2.9.22-Fillable.pdf

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

What’s in it for you?

• 15 paid holidays
• Vacation:2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement:CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health:The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans
• Dental:The City of Oakland pays for Delta Dental full premium for employees and eligible dependents
• Vision:The City of Oakland pays for VSP full premium for employees and eligible dependents
• Sick leave:Employees accrue 12 days per year
• Deferred Compensation:457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & Telecommuting.

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland | City of Oakland, CA

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

http://agency.governmentjobs.com/oaklandca/default.cfm.

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).

Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Cynthia Ng, Senior Human Resources Analyst, at cng@oaklandca.gov.