Case Manager (Health Homes) – 2 positions

This position is eligible for 10% field work specialty pay for hours worked.

The first 3 months in office, then scheduled levels of telework until probation is complete.

Why It's a Great Opportunity:

As a Case Manager familiar with the aging process and service delivery to older adults and disabled adults, you will assist clients in the Health Home Program by providing care coordination, helping individuals connect with and navigate various healthcare and social services. You will work with eligible individuals to identify health goals and available community services to meet health needs and monitor both the progress of the individual and the adequacy of the services being provided. You will be out in the community visiting with your clients each month.

You are on the front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Here, our assistance has a direct impact on our client's quality of life.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

The Aging and Disability Resources (ADR) Division has strong, committed, and passionate leadership. Employees of ADR are talented and diverse, speaking 28 languages. We foster collaboration among teams, divisions, departments, and external partners. Our employees are engaged and caring individuals.

How to be Successful in the Role:

We are looking for someone with case management experience and knowledge of person-centered care. Someone who can assess client needs and make individualized recommendations in partnership with their family and other support individuals. You will be diligent and detail-oriented with documentation and can write in a clear and concise manner. You will communicate across various social, cultural, educational, and economic backgrounds, so you should be able to adapt quickly based on the audience.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Managers, Supervisors, and your team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

• Responsible for assessment, coordination of services and advocacy of older and disabled adult clients.
• Provide care planning which requires decisions about how the identified needs can be met and make appropriate referrals.
• Respond to individuals seeking information and assistance by providing routine information, referral and assistance; direct individuals seeking appropriate crisis interventions.
• Maintain client files; prepare documentation, correspondence, and client-related materials.
• Produce accurate information for specialized data requests, reports and reviews; gather information to maintain and update directory information.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

• A Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology, or related field, and
• Two years or more of experience providing direct human services, preferably in the area of providing services to senior citizens, is required.
• Master's degree in behavioral health sciences and one year of experience in the social services field preferred.
• A valid driver’s license and reliable transportation is required

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.

To be considered for this opportunity, please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team atPCHRRecruit@piercecountywa.govand specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480 at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes, which may include assessments, phone screens, and interviews.

At Pierce County, diversity, equity, and inclusion mean commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have a local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?