Case Manager

Sweeney Merrigan Law is growing, and we’re on the lookout for a tenacious, perceptive Case Manager to join our Pre-Litigation Team. In this role, you won’t just be supporting attorneys, you’ll be an essential part of our legal process, helping fight negligence and obtain justice for our clients.

Our Case Managers play a central role in keeping files organized, deadlines tracked, and communication flowing smoothly with clients, medical providers, and insurers. If you thrive in a fast-paced legal environment, enjoy digging into facts, and take pride in supporting attorneys with meaningful work, we want to hear from you!

At Sweeney Merrigan, one of Boston’s leading personal injury law firms with a deep commitment to justice and client-first service, we pride ourselves on a low-ego, team-oriented workplace where everyone supports each other and works together toward excellence. We’re excited to meet passionate professionals who are humble, hungry to grow, and eager to help our pre-litigation team deliver the outstanding support and results our clients deserve.

Job Title

Pre-Litigation Case Manager

Department

Personal Injury – Pre-Litigation

Reports To (Title)

Supervising Attorney

FLSA Status

☑ Exempt ☐ Non-Exempt

Position Summary

The Pre-Litigation Case Manager supports the firm’s personal injury practice by managing a caseload of matters from file opening through the pre-litigation stage. This role coordinates communication between clients, attorneys, medical providers, and insurance companies while ensuring that all case documentation, billing information, and records are maintained with exceptional organization and accuracy. Effective case management is critical to ensuring cases progress efficiently and are fully prepared for settlement or potential litigation.

Essential Duties and Responsibilities

• Manage a caseload of personal injury matters from initial file setup through the pre-litigation stage while maintaining highly organized and accurate case records
• Communicate regularly with clients, insurance adjusters, medical providers, and other third parties to obtain documentation and coordinate case progress
• Open insurance claims, draft letters of representation and notice letters, and assist with other legal correspondence as directed by the supervising attorney
• Gather and review medical records and billing documentation, confirming balances, payment sources, and treatment details
• Coordinate PIP and MedPay claims, including claim setup, application assistance, billing coordination, and exhaustion notifications
• Contact medical providers, billing departments, and collection agencies to confirm balances, payment histories, and outstanding bills
• Maintain detailed and accurate case notes within the firm’s case management system, ensuring every communication, document, and update is properly logged
• Monitor case milestones, deadlines, and treatment updates across multiple active matters
• Assist with preparing demand packages and ensuring that medical records, billing summaries, and supporting documentation are complete
• Provide regular updates to attorneys and internal team members regarding case status
• Maintain strict confidentiality and professionalism when handling client information and financial documentation

Personal injury case management requires careful coordination of documentation, communication, and deadlines to ensure cases progress efficiently and are prepared for settlement negotiations.

Required Qualifications

Education & Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree strongly preferred
• 1–3 years of experience in personal injury case management, legal support, medical billing coordination, or a related role in a contingency-based law firm preferred

Skills & Competencies:

• Exceptional organizational skills with the ability to manage numerous active cases simultaneously
• Strong attention to detail and ability to maintain precise records across multiple providers and billing sources
• Excellent written and verbal communication skills with the ability to interact professionally with clients, attorneys, and third-party stakeholders
• Ability to be persistent and proactive when following up with insurance companies and medical billing departments to obtain necessary information
• Comfortable spending a significant portion of the workday communicating with providers and insurers
• Proficiency with case management software and standard office technology
• Ability to prioritize tasks, track deadlines, and maintain highly organized electronic case files

Certifications/Licenses (if applicable):

• None required

Preferred Qualifications (optional)

• Active Notary Public commission or willingness to obtain one
• Fluency in more than one language, enabling effective communication with a broader and more diverse client base
• Prior experience working in a plaintiff-side personal injury law firm

Physical Requirements / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Frequent communication via telephone and electronic communication throughout the workday

Supervisory Responsibilities

☐ Yes ☑ No

Compensation and Benefits

Salary range: $45,000 – $60,000 annually, commensurate with experience.

Benefits are provided in accordance with firm policy and may include health insurance and eligibility for 401(k) matching after one year of employment.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization’s ongoing needs.

Equal Employment Opportunity Statement

Sweeney Merrigan Law is proud to be an Equal Employment Opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with dignity and respect. We welcome and encourage applications from candidates of all backgrounds, experiences, and perspectives, including but not limited to those based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse workforce enhances our ability to serve our clients and strengthens our firm culture.