Career Planner - Davenport

Serves as a primary service provider for Workforce Innovation and Opportunity Act (WIOA) Title I Adult and Dislocated Worker programs within the IowaWORKS Davenport One-Stop delivery system. Responsibilities include outreach, intake and enrollment, assessment, and ongoing case management to support participants in achieving employment and training goals. The Career Planner delivers Basic Career Services, Individualized Career Services, Training Services, Follow-up Services, and coordinated employer engagement activities within an integrated workforce environment. This position collaborates closely with partner programs and business services staff to support participant success and regional workforce needs and requires occasional travel.

Vision:
Indian Hills Community College will transform the future through education and empowerment.

Mission:
Indian Hills Community College changes lives by inspiring learning, diversity, social enrichment, and regional economic advancement.

Core Values:
Indian Hills Community College is committed to belonging, community, diversity, excellence, innovation, integrity, service and success.

• Bachelor’s Degree in related field and two (2) years applicable experience OR Master’s Degree in related field and no prior experience.
• Applicable experience might include:
  1. Provision of participant services in public employment/training program
  2. Administration of public employment/training programs
  3. Professional youth activities

4. Case Management
5. Planning and evaluation for public sector programs
6. Personnel or training responsibilities for private industry
7. Planning and organizational development in private industry
8. Labor market analysis for private or public sector employers

• Must relate well with people.
• Must have the ability to develop private sector employer involvement.
• Must be able to develop good working rapport with employers in Eastern Iowa Workforce Area and maintain good public relations within the area.
• Demonstrated proficiency in Microsoft Office and database applications.
• Must have excellent verbal and written communication skills.

Work Performed:

Adult and Dislocated Worker Case Management

Provide the following Basic Career Services:

• Determinations of whether the individual is eligible to receive assistance from the adult and dislocated worker programs;
• Outreach, intake (including identification through the state’s Worker Profiling and Reemployment Services system of unemployment insurance (UI) claimants likely to exhaust benefits), and orientation to information and other services available through the one-stop delivery system;
• Initial assessment of skill levels including literacy, numeracy, and English language proficiency, as well as aptitudes, abilities (including skills gaps), and supportive service needs;
• Labor exchange services, including— Job search and placement assistance, and, when needed by an individual, career counseling, including—
  1. Provision of information on in-demand industry sectors and occupations (as defined in sec. 3(23) of WIOA); and,
  2. Provision of information on nontraditional employment (as defined in sec. 3(37) of WIOA);
• Provision of referrals to and coordination of activities with other programs and services, including those within the one-stop delivery system and, when appropriate, other workforce development programs;
• Provision of workforce and labor market employment statistics information, including the provision of accurate information relating to local, regional, and national labor market areas, including—Job vacancy listings in labor market areas; Information on job skills necessary to obtain the vacant jobs listed; and Information relating to local occupations in demand and the earnings, skill requirements, and opportunities for advancement for those jobs;
• Provision of performance information and program cost information on eligible providers of training services by program and type of providers;
• Provision of information about how the local area is performing on local performance accountability measures, as well as any additional performance information relating to the area’s one-stop delivery system;
• Provision of information relating to the availability of supportive services or assistance, and appropriate referrals to those services and assistance, including: child care; child support; medical or child health assistance available through the State’s Medicaid program and Children’s Health Insurance Program; benefits under the Supplemental Nutrition Assistance Program (SNAP); assistance through the earned income tax credit; housing counseling and assistance services sponsored through the U.S. Department of Housing and Urban Development (HUD) ; and assistance under a State program for Temporary Assistance for Needy Families (TANF), and other supportive services and transportation provided through that program;
• Assistance in establishing eligibility for programs of financial aid assistance for training and education programs not provided under WIOA; and
• Provision of information and assistance regarding filing claims under UI programs, including meaningful assistance to individuals seeking assistance in filing a claim—
  1. Meaningful assistance means providing assistance:
  a. On-site using staff who are properly trained in UI claims, filing, and/or the acceptance of information necessary to file a claim, or By phone or via other technology,as long as the assistance is provided by trained and available staff and within a reasonable time.
• Provide these services also on the Welcoming/Exploratory Floor during scheduled shift(s).

Provide the following Individualized Career Services

• Comprehensive and specialized assessments of the skill levels and service needs of adults and dislocated workers, which may include—
  1. Diagnostic testing and use of other assessment tools; and
  2. In-depth interviewing and evaluation to identify employment barriers and appropriate employment goals;
• Development of an individual employment plan, to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve his or her employment goals, including the list of, and information about, eligible training providers;
• Group and/or individual counseling and mentoring;
• Short-term pre-vocational services, including development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare individuals for unsubsidized employment or training, in some instances pre-apprenticeship programs may be considered as short-term prevocational services;
• Internships and work experiences that are linked to careers;
• Workforce preparation activities that help an individual acquire a combination of basic academic skills, critical thinking skills, digital literacy skills, and self-management skills, including competencies in utilizing resources, using information, working with others, understanding systems, and obtaining skills necessary for successful transition into and completion of postsecondary education, or training, or employment;
• Financial literacy services;
• Out-of-area job search assistance; and
• English language acquisition and integrated education and training programs.
• Provide opportunities for Work Based Learning that lead to careers.
• Conduct Integrated Resource Team meetings with participants and partners when meeting with dual-enrolled clients to coordinate services.

Training Services

• Occupational skills training, including training for nontraditional employment.
• On-the-job training (OJT)
• Incumbent worker training
• Programs that combine workplace training with related instruction, which may include cooperative education programs.
• Skills upgrading and retraining
• Entrepreneurial training
• Transitional jobs
• Adult education andliteracyactivities, including activities of English language acquisition and integrated education and training programs, provided concurrently or in combination with applicabletraining services
• Customized training conducted with a commitment by anemployeror group ofemployersto employ an individual upon successful completion of the training

Follow-up Services

• Follow-up services must be provided as appropriate for participants who are placed in unsubsidized employment, for up to 12 months after the first day of employment. Counseling about the work place is an appropriate type of follow-up service.

Career Planner

• Responsible for planning, coordinating, and administering a career services program applicable to student career planning, job search and employment activities.
• Develops, implements, and monitors programs to assist students in the job search process.
• Conducts individual career counseling and individual assistance in resume preparation, occupational research, interviewing techniques, job search strategies, and other career related matters.
• Conducts career planning counseling in various settings such as individual, group, telephone, and/or virtual.
• Ability to establish and maintain positive working relationships with individuals, both internally and externally, to achieve the goals of the organization.
• Meets with representatives from the local business community to develop employment opportunities activities and events.
• Utilizes computer software related to career services.
• Develops and implements special career-related programs and events such as job fairs, career week events, seminars, workshops, and/or other campus initiatives.
• Conducts various types of workshops regarding job search and career planning; prepares career related information for distribution to students.
• Recommends innovative programs and assists in promoting individual career assessment activities.
• Excellent oral and written communication skills to interact with persons from diverse backgrounds.
• The ability to provide quality customer service.

Data Management System and Electronic File Maintenance Requirements

• Document according to the IowaWORKS System Guide, WIOA Title IB Policies, and EIWDB Policies.
• Ensures receipt and uploading of all eligibility documentation.
• Provides referrals to partner programs as needed.
• Documents all barriers in the system.
• Develops and reviews all career pathway and benchmark goals.
• Thoroughly documents all provided services on the IEP.
• Provides support services as needed to complete activities.
• Communicates with client at a minimum every thirty days and documents in case notes.

Monitoring Requirements

• Conduct an annual review of all participant IEP/ISS.

Other Requirements

• Provide WIOA Services Orientation
• Other duties as may be assigned.

Responsible To:
Operations Manager, Indian Hills Community College, IowaWORKS

Position Level:
Professional – Exempt – Special Funding, at will employment on a letter of employment
*This position is dependent on special funding and subject to change based on availability of funds.

Employment Length:
4 Term, Full time, Benefits

Schedule:
8 hrs/day, Monday through Friday (235 days per year)