POSITION SUMMARY
The Cage Supervisor is responsible for providing superior service to both internal and external guests. They are also responsible for assisting the Cage Manager in the successful operation of the Cage. Responsibilities include performing and overseeing cash transactions and Caesars Rewards transactions.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information
Responsible for the supervision and performance of the Cage and employees during the shift. Evaluate employees on job performance
Issues players cards for new and existing accounts while explaining benefits and other related perks associated with Caesars Rewards
Create a clean, safe, friendly, and fun atmosphere for all guests and employees
Ensure compliance with all company standard operating procedures, gaming regulations, and federal regulations (Title 31 compliance)
Review staffing levels to maintain proper customer service levels
Delegate authority and assign responsibilities as needed
Communicate any problems with management and other departments through required reports
Completes all company-required training within designated time frames
Ensure the security of all casino funds
Administer disciplinary action as necessary
Evaluating business demands and ability to fill in positions such as Cage Cashier when necessary
Perform other duties as assigned
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to analyze and interpret departmental needs and results
Ability to solve complex problems
Ability to perform assigned duties under frequent time pressures in an interruptive environment
Good communication and public relations skills
Broad variety of task and deadlines that might require an irregular work schedule
Effective managing of the staff
Accuracy in completing assigned duties, paperwork, and reports
Ability to use all equipment associated with the position, including, but not limited to, personal computers (CMS, SDS E-ticket, Certegy Check cashing system), bill breaking/ticket redemption kiosks, 10 key calculator, telephone, photocopier, fax machine, jet sort coin counter and currency counters
Basic troubleshooting knowledge of all equipment
Casino environment exposed to bright lights, noise, changing temperatures and smoke.
Standing 80%, Sitting 10%, Bending/Lifting 10% (up to 30 pounds)
Ability to be at work on time as scheduled on a regular basis which includes nights, weekends, and holidays