Cage and Caesars Rewards Supervisor - Full Time (Horseshoe LV)

The Cage/CR Supervisor is responsible for protecting company assets.  Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR functions.  Offer high levels of service to all guests and maintains customer information assuring the highest standards of confidentiality. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information.  Handles Pit fills/credits, Marker/FM accountability, Cashiering Bank accountabilities with ease, and cooperates with team members within the department, as well as with other departments.  Must be able to explain and communicate current casino programs and promotions to players.  

Must be able to execute all functions to include but not limited to:

• Directly supervises subordinate staff
• Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
• AF/Discounts
• Title 31 and all other AML regulations
• R/S ticket redemptions
• Answer telephones
• Travelers checks
• Wire transfers
• Casino Credit Applications
• Chip redemptions
• Check Cashing and Credit Card Cash Advance
• Coupon redemption
• Fast Cash redemption
• Kiosks – Redemption/ATM, CR Card Reprint/Promo
• Numerous bank accountabilities
• Foreign currency
• Foreign chips
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Understands values and supports Caesars Rewards program and special events, promotions, and player programs.   
• Issues comp. in accordance with department comp and guidelines.  

• Ensure excellent guest service and demonstrate a sense of urgency while performing duties

• Always present oneself as a credit to the department and serves as customer service role model for other employees.
• Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
• Supervise and direct subordinate department staff
• Monitor and track employee files and documentation
• Evaluate employee performances, coaches and provides feedback.
• Provide assistance to other departments by answering all company emails and replaying in a timely manner.
• Ability to adapt quickly to rapidly changing business levels.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesar’s Reward Visa to every guest.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.). 
• Collaborates with work group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.  
• Ensures integrity and confidentiality of all customer data. 
• Complies with all state, federal and regulatory policies and procedures.