Cafe Attendant/Concessions/Food Runner

Overview

We are looking for a motivated and customer-focused individual to join our team as a Food Service/Concessions Window Attendant. This role involves preparing and serving a variety of food items, handling cash transactions, and ensuring a clean and organized work environment. The ideal candidate will have a passion for food service, excellent customer service skills, and the ability to work efficiently in a fast-paced setting.

Responsibilities

Concessions

• Greet customers and take food and beverage orders.

• Prepare and serve menu items such as hot dogs, nachos, chicken sandwiches, smash burgers, mozzarella sticks, onion rings, salads, and soft serve ice cream and more.

• Operate cash registers, handle cash transactions, and provideaccuratechange.

• Assistwith food preparation, setup, and equipment maintenance.

• Ensure all food items are prepared according to health and safety standards.

• Maintain cleanliness and organization of the concession area.

• Restock supplies and ingredients as needed.

• Address customer inquiries and resolve any issues promptly and courteously.

• Follow all company policies and procedures.

Food Runner

• Deliver food to guests quickly and accurately

• Ensure plates match tickets before leaving the kitchen

• Communicate with kitchen staff and servers to keep service flowing

• Help run food to dining room, pool area, and other service locations

• Stock sauces, napkins, to-go supplies, and service items

• Keep expo, service stations, and dining areas clean and organized

• Assistwith pre-bussing and clearing tables when needed

• Support servers and bartenders during busy periods

• Follow food safety and sanitation standards

• Provide friendly and professional guest service

Qualifications

• Previousexperience in food service or a similar role is preferred.

• Strong customer service skills and a friendly, approachable demeanor.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Basic math skills for handling cash transactions.

• Attention to detail and commitment tomaintaininghigh standardsof cleanliness and food safety.

• Ability to stand for extended periods and lift up to 50 pounds.

• Flexibility to work evenings, weekends, and holidays as needed.

• Workin an upright standing or sitting position forlong periodsoftime,may fluctuate.

• May handle, finger, grasp and lift objects and packages.

• Reach with hands and arms, communicate,receiveand exchange ideas and information.

• Ability toquickly and easily navigatethe property/building asrequiredto meet the job functions; complete all required forms.

• May berequiredto travel for training sessions off-site on an ad-hoc basis.

• Maybe occasionallyrequiredtocover forfront desk staff at other communities within a reasonable commuting distance when needed.

• Ability to work extended hours and weekends based on project requirements.

• Ability to respond to emergencies and callouts ina timelymanner.
• Comfortable working in hot conditions, as all food isservedpoolside at our resort.

Expectations:

• Provide exceptional customer service at all times.

• Maintain a positive and professional attitude.

• Work collaboratively with team members to ensure efficient operations.

• Adhere to all health and safety regulations.

• Be punctual and reliable.

Physical Requirements:

Ability tolift upto 50 lbs. andpossessingphysical stamina. Work in an upright standing position forlong periodsof time. Ability to work in different environmental working conditions (e.g.heat, cold, wind, rain). Walk and climbstairs. Handle, grasp, feel objects and equipment. Reach with hands and arms. Communicate,receiveand exchange ideas and informationby means ofthe spoken and written word

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equalopportunityemployer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change anyportionof this job description at any time and for any reason.

Concessions - Greet customers and take food and beverage orders. - Prepare and serve menu items such as hot dogs, nachos, chicken sandwiches, smash burgers, mozzarella sticks, onion rings, salads, and soft serve ice cream and more. - Operate cash registers, handle cash transactions, and provideaccuratechange. - Assistwith food preparation, setup, and equipment maintenance. - Ensure all food items are prepared according to health and safety standards. - Maintain cleanliness and organization of the concession area. - Restock supplies and ingredients as needed. - Address customer inquiries and resolve any issues promptly and courteously. - Follow all company policies and procedures. Food Runner - Deliver food to guests quickly and accurately - Ensure plates match tickets before leaving the kitchen - Communicate with kitchen staff and servers to keep service flowing - Help run food to dining room, pool area, and other service locations - Stock sauces, napkins, to-go supplies, and service items - Keep expo, service stations, and dining areas clean and organized - Assistwith pre-bussing and clearing tables when needed - Support servers and bartenders during busy periods - Follow food safety and sanitation standards - Provide friendly and professional guest service