Business Support Supervisor (IT STATEWIDE SENIOR ANALYST 3)

The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-319. This position is located in the Network Communication Services. Req 218567

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This position leads and oversees all activities of the Business Support team within the Office of Technology Services (OTS) – Network Communication Services. This team enables and supports a multi-million-dollar portfolio of critical voice and data services through vendor contracts, billing, procurement, invoice processing, customer engagement, audit coordination, and service information management. The Sr Analyst ensures that internal business processes are efficient, compliant, and aligned with organizational goals. This role collaborates closely with Directors of Edge Operations, Core Operations, and Service Management to deliver integrated support services and ensures alignment between technical service delivery and enterprise financial processes.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
•Overseeing the state’s capital construction program
•Working to provide state and federal grants for community development
•Development of the state budget
•Providing technology services
•Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
•Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Seven years of experience in information technology, project management, business analysis or administrative services; OR

Six years of full-time work experience in any field plus five years of experience in information technology, project management, business analysis or administrative services; OR

An associate's degree in information technology plus five years of experience in information technology, project management, business analysis or administrative services; OR

A bachelor's degree plus five years of experience in information technology, project management, business analysis or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, project management, business analysis or administrative services; OR

A master’s degree plus four years of experience in information technology, project management, business analysis or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

Billing, Invoicing & Financial Oversight

•Oversees NCS statewide billing operations and ensures accuracy in billing cycles and rate application.

•Coordinates with OFSS to validate and process vendor invoices to ensure fiscal accountability.

•Collaborates with the Applications team and vendors to manage and improve the billing system platform. Oversees the implementation of billing system development life cycle processes.

•Formulates fiscal year projections for NCS lines-of-service by evaluating hardware, software, staffing and licensing costs.

•Leads highly complex projects to develop and improve systems and workflows that support NCS billing, accounting, cost recovery, and service management processes and data. Coordinates activities related to costs of system implementation and/or improvements based on DOA and OTS requirements.

•Leads cost recovery modeling, budgetary forecasting, and financial reporting for NCS services.

•Develops short and long-range NCS financial goals and assists OTS Executive Management with strategic planning.

•Works with agency executives to identify and implement system and process enhancements.

Contracts & Vendor Account Management

•Manages all vendor account relationships in coordination with Edge, Core, and Operational Support teams, ensuring vendor compliance with contractual obligations and service levels.

•Leads the development, execution, and oversight of contracts and service agreements supporting network and voice services.

•Coordinates with DOA legal and procurement teams to ensure contract compliance and lifecycle management.

Procurement & Property Management

•Directs purchasing operations for network and voice-related assets and services. Ensures that every expenditure is recovered from the appropriate line of service and that OFSS expenditure reporting is thorough and accurate.

•Ensures internal purchasing processes are efficient, transparent and comply with statewide policies and deadlines. Oversees P-card management and acts as Pcard approver.

•Coordinates property tracking and inventory reconciliation with Edge and Core operational teams. Works with OTS Property team and LPAA as needed for property certifications.

Personnel & Organizational Management

•Directs the work of staff by evaluating performance, providing coaching, and managing staffing levels and workload distribution.

•Conducts regular staff meetings to discuss customer feedback, operational concerns, and team performance.

•Promotes a culture of accuracy, accountability, and service excellence across business support functions.

Audit and Compliance Coordination

•Coordinates financial audit response efforts by gathering necessary documentation, cost reports, and operational input from other NCS teams.

•Enables operational and financial transparency and readiness for internal, state, and federal audits.

Position-Specific Details:

Appointment Type:This vacancy will be filled by promotion of a current permanent status Office of State Technology employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.

Louisiana is a “State as a Model Employer” for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
Danielle Martin
HR Analyst
Division of Administration/Office of Human Resources
email: Danielle.Martin@la.gov