Business Support Consultant 3 - Conduct Management Procedures

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers

The Operations Support - Procedures Team is responsible for establishing and maintaining the governance and operational infrastructure for Conduct Management and providing centralized support and services across the Conduct Management organization to meet our strategic priorities.

This Business Support Consultant role will report to the leader of Conduct Management Procedures and is responsible for completing activities related to the development and maintenance of Conduct Management procedures. The role will consult with management, business partners and subject matter experts regarding procedures that have significant complexity, scope, and impact.

Key responsibilities include:

• Partnering with other Conduct Management leaders and consultants to implement and execute on an enterprise-wide future state operating approach for the team member allegation management process
• Revising current Conduct Management procedure documents to ensure alignment with the Allegation Management Policy/ Procedures and future state processes, as well as creating new procedures which provide direction for handling allegations throughout the allegation life-cycle
• Assessing current state procedural needs for Conduct Management and developing strategies for timely completion 
• Collaborating with subject matter experts to gain knowledge necessary to revise and develop accurate and relevant procedures which clearly lay out expectations 
• Communicating significant procedure changes to users 
• Evaluating current procedure effectiveness and simplifying language to ensure proper understanding
• Transitioning, maintaining and managing all active Conduct Management procedure documents in the Policy Management System to create consistency
• Initiating, monitoring and tracking a biennial certification of all Conduct Management procedures 
• Reviewing corporate policy changes to ensure Conduct Management procedures are revised to align 
• Reviewing access requests for Conduct Management procedure documents and granting when appropriate
• Providing insights and perspectives on cross-functional initiatives
• Recommending best practices and process efficiencies 

#conductmanagementjobs

• 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

• Experience building partnerships and consulting effectively with leadership
• Experience writing and editing internal communications and training-related materials in a corporate environment or financial institution
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent communication skills and ability to articulate complex material to a diverse audience
• Excellent verbal, written, and interpersonal communication skills
• Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
• Experience working with executives, senior managers and subject matter experts across Wells Fargo

• Experience planning, writing and revising procedures to support a business line and solve initiatives
• Experience identifying, analyzing and understanding complex processes with ability to turn findings into strategic imperatives
• Experience leading large scale procedure writing initiatives
• Experience with the Policy Management System

MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
NC-Charlotte: 301 S Tryon St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.