Business Supoort Specialist-Part time

Employment Type:

Part time

Shift:

Rotating Shift

Description:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family!We are looking to hirea Business Support Specialist

AsaBusiness Support SpecialistatMercyOne, you will provide 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites.Provides informational services topublic, all campus and off-campus sites.Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center.

Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator.

ESSENTIAL FUNCTIONS

• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent withMercyOne’sMission and Values.

• Maintains a working knowledge of applicable Federal,Stateand local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and proceduresin order toensure adherence in a manner that reflects honest,ethicaland professional behavior.

• Performs other duties consistent withpurposeofjobas directed.

• Receives and routes incoming telephone calls byoperatingthe SPOK Console quickly and efficiently per established protocol.

• Performs page requests and initiates security calls byoperatingthe hospital public address system, Motorola pagers, and security radio.

• Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifyingappropriate hospitalpersonnel and/or outside agency personnel for quick response.Monitors all alarm panels including emergencydatacomputer andfirepanelandprinterandnotifiesappropriate personnelwhen an alarm is activatedin a timely manner.

MINIMUM QUALIFICATIONS

• High school diploma or GEDrequired.Degreefrom higher level education degree that requires a high school diploma or GED as a pre-requisite is alsopermitted.

• Previousexperience in direct customer relations/communications center preferred.

• Experience within Microsoft O365 (M365 Word,Powerpoint, Excel, Teams, Edge) andInternet.

Maintains a professional, collaborative work environmentso as tofoster a positive public image for MercyOne Medical Center.

Knows and adheres to all laws and regulationspertaining topatient health,safetyand medical information (i.e.HIPAA, Stark, etc.)

Must have ability to interact with associates, physicians,visitorsand patients consistent withMercyOne’sMission & Values, Mercy’s Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health’s Code of Conduct.

Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.

Ability to adapt to constant interruptions and handle critical response situations in a CALM, ORDERLY MANNER.

Ability toquickly and accurately recognize names and numbersin various department databases.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.

Want to learn more about MercyOne Dubuque? Click here:Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.