Chase Consumer & Community Banking (CCB) serves more than 60 million U.S. households and 4 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank with our nearly 4,800 branches in 48 states and the District of Columbia, 16,000 ATMs, phone or digital channels. We have leading positions across each of our CCB divisions and we are ranked #1 in online banking, #1 most-visited banking portal in the U.S. (chase.com) and #1 in the JD Power US Retail Banking Satisfaction Study. Summary of our CCB businesses are:
- Consumer Banking: Serves more than 26.5mm checking households with $775B in deposits
- Business Banking: provides financial advice as well as deposit, credit and cash management products to more than 4mm small business owners with up to $20mm in annual revenue
- J.P. Morgan Wealth Management offers the full spectrum of investment services with more than $700B in assets under supervision. The business includes Chase Wealth Management, serving clients from branches, J.P. Morgan Advisors, advising clients through home offices, a new hybrid advisory unit called Personal Advisors, and Online Investing
- Card Services: is the #1 credit card issuer in the U.S. based on sales and outstanding. As of 4Q21, there are over $148B in loans outstanding and over 50million active credit card accounts
- Chase Auto: is one of the largest providers of auto financing in the U.S, with a portfolio valued over $80B. Chase offers direct lending to customers as well as commercial loans and floor plan financing to dealers. Additionally, Chase Auto enjoys a robust "private label" client list, wherein it is the exclusive subvention partner for manufacturers like Jaguar-Land Rover and Subaru.
- Home Lending offers purchase and refinance home loans, helps customers access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with mortgage payments.
- Connected Commerce is focused on achieving the firm's goal of expanding beyond core financial services to deliver unique customer experiences and unmatched value via Lending, Loyalty, Offers & Shopping, Partner Benefits, Payments, Dining and Travel.
- Digital leads the delivery for our mobile and online customer experience which includes more than 60 million active digital users across all major lines of business with a total investment of $1B annually across Product, Design, and Technology. As the "front door" to many of the firms offerings through Chase.com and the Chase mobile app, Digital is focused on building products, features and services quickly, predictably and with quality.
- Technology fuels almost every aspect of our company and is at the heart of everything we do to enable our customers, clients and employees and is focused on delivering market-leading technology capabilities with speed and in a secure, stable and scalable way. CCB annually invests $4B on technology.
- Operations includes a global team of 36K colleagues across a global network of service centers handling Customer Service, Fraud, Disputes and Claims, Collections and Recovery, Customer Fulfillment and Customer Communications across CCB.
Objectives of the BB Sales Finance team are generally categorized into:
- Planning & Reporting - Provide timely and accurate financial reporting, explain results and variances, track against targets and ensure profitability goals are achieved, support broader BB finance team and CFO
- Business Support - Support Divisional executive leadership teams with internal presentations and business reviews, ad-hoc business projects / requests
- Strategic Analytics and Projects - Drive critical financial analytics to provide insights for management decision making, partner with other finance and functional teams to lead and / or support strategic business projects to help achieve business goals and drive market leadership
Job Responsibilities
- Analyze financial results, provide variance analysis, prepare/coordinate presentations for quarterly management meetings and Divisional business reviews
- Provide business and financial support of balance sheet and income statement for Division, Markets and Areas
- Deliver other statistical and field productivity data to support profitability decisions and strategic initiatives
- Regularly and proactively interface with Market and Area management teams to advise, coach, teach, present and interpret financial and business information
- Use business knowledge and independent decision making to solve financial issues and help increase revenues and pretax income
- Leverage advanced analytics on customer behavior that can help drive the business as well as develop models to justify business actions (e.g. staffing and/or business cases)
Required Qualifications, Skills and Capabilities
- 7+ years experience in Banking, Accounting, Finance, Data Analytics or related discipline
- Experience with PitchPro, Essbase, Business Objects, Tableau or Alteryx helpful, but training on the job will be available
- Strong judgement, professional maturity and personal integrity. Strong work ethic, proactive and results-oriented, fact based approach. Positive attitude, teachable, coachable
- Strong interpersonal, verbal and written communication skills - ability to synthesize financial information into concise, insightful and actionable recommendations comfortable interacting with and presenting to all levels of management. Confidence to challenge the status quo and drive change
- Excellent quantitative and analytical problem solving skills and ability to work with large data sets in Excel. Exceptional attention to detail related to providing accurate and timely data
- Expertise in creating presentations and delivering presentations to groups and ability to manage concurrent projects
- Position requires occasional travel
Candidates must be able to physically work in our New York, NY or Columbus, OH office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
