Position: Business Analyst with Intelligent Automation
Location: Phoenix, Rhode Island and Iselin or Edison, NJ
Key Skills and Competencies
Deep, hands-on expertise in claims operations, spanning intake, investigation, and resolution, with strong awareness of industry (Banking Domain) best practices.
Collaborative leadership, with demonstrated ability to work effectively across business and technology groups.
Excellent communication skills, with the ability to represent the voice of real-world claims operations while influencing scalable and effective ways of working through new capabilities such as agentic solutions.
Key Responsibilities
Translate Operations and Best Practices into Product Capabilities:
Define how claims workflows, decisions, and edge cases translate into scalable product capabilities, automation, and agentic solutions.
Shape High-Impact Use Cases:
Drive collaboration across Fraud and Claims Operations, Evergreen (GenAI agentic) team, and Cypress platform teams to define and refine, use cases spanning intake, investigation, evidence gathering, decision support, and resolution.
Validate Target-State Workflows:
Shape end-to-end workflows that enable agentic solutions, ensuring alignment with real-world execution while improving efficiency, consistency, usability, and automation outcomes.
Drive Measurable Outcomes:
Help define and track success metrics such as cycle time reduction, improved investigator productivity, and reduction in manual handling.
Regards
Patrick Fernandez
Talent Acquisition Group - Strategic Recruitment Manager
