OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately owned by LDI Ltd.
Summary:
The Business Analyst plays a critical role in optimizing parcel shipping costs, carrier service performance, and overall customer experience within a high-volume logistics environment. This role combines advanced data analysis with carrier strategy, solution implementation, and customer-facing communication. The ideal candidate is highly analytical and confident, with the ability to translate complex data into clear, actionable business insights.
Leadership Responsibilities:
- This position does not have direct supervisory responsibilities
- May provide guidance and subject matter expertise to cross-functional teams
Duties and Responsibilities:
Data Analysis & Modeling
- Build and maintain advanced Excel models analyzing parcel rates, zones, dimensional (DIM) rules, surcharges, and landed costs
- Perform savings analysis, scenario modeling, and contract impact assessments
- Analyze large datasets from shipping systems, carrier invoices, and client data
- Develop dashboards and reports using pivot tables, Power Query, and advanced formulas
Carrier Performance Monitoring & Reporting
- Monitor carrier performance including transit times, on-time delivery, exceptions, claims, and billing accuracy
- Track compliance against SLAs and contractual commitments
- Identify trends, root causes, and improvement opportunities
- Prepare and lead performance review meetings with customers and carriers
Parcel Carrier Strategy & Negotiation
- Support and participate in negotiations with parcel carriers
- Evaluate pricing structures, surcharges, and operational alignment
- Assist with RFP analysis and carrier selection processes
- Validate savings and performance improvements post-implementation
Solution Implementation & Optimization
- Lead or support onboarding of new parcel carrier solutions
- Coordinate with Operations, IT, and carriers during implementation
- Validate system configurations such as rating logic, zone mapping, and service rules
- Identify and drive continuous improvement opportunities
Customer-Facing Engagement
- Participate in customer meetings, including MBRs and QBRs
- Translate complex data into clear business insights and recommendations
- Support sales and account teams with data-driven strategies
- Build strong relationships through effective communication
Cross-Functional Collaboration
- Partner with Operations, Finance, Sales, and Account Management teams
- Serve as a subject matter expert on parcel cost drivers and carrier behavior
- Support strategic and operational decision-making through data analysis
Required Skills and Abilities:
- Advanced Excel skills (pivot tables, Power Query, complex formulas; VBA a plus)
- Strong analytical and problem-solving abilities
- Excellent communication and presentation skills
- Ability to explain complex data to both technical and non-technical audiences
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, customer-facing environment
Education and Experience:
- 3+ years of experience in business analysis, logistics, or supply chain roles
Preferred:
- Experience working with parcel carriers and contract analysis
- Knowledge of zones, dimensional weight (DIM), and surcharge structures
- Experience monitoring carrier SLA performance
- Familiarity with WMS or shipping platforms
- Background in e-commerce, 3PL, or parcel consulting
Physical Requirements:
- Ability to sit and work on a computer for extended periods
- Occasional movement within office or warehouse environment as needed
- Ability to travel occasionally for customer or carrier meetings (if required)
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
