Business Analyst IT PMO

strategic goals, Typical responsibilities include requirements gathering, process improvement and solution design, and liaising between technical teams and non-technical stakeholders to ensure alignment and appropriate translation of business needs into technical action planning.

Department Overview

The Information Technology Services (ITS)department at the University of Virginia (UVA) provides the foundational technology, applications, services, and infrastructure that enable the University’s teaching, research, and administrative functions.The IT Project Management Office (IT PMO)provides Program and Project Management, and Business Analyst support for the CIO Project Portfolio.

Position Summary

As a Business Analyst in the IT PMO, you will support high-impact IT initiatives from the CIO Project Portfolio in a dynamic, fast-paced environment. You will collaborate with teams across UVA ITS and the broader university community to deliver strategic outcomes. This role is responsible for analyzing business processes, gathering and managing requirements, and working with stakeholders and cross-functional IT teams to design and implement solutions that enhance operational efficiency and business value.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with stakeholders to understand current state and business needs.
• Identify inefficiencies, pain points, and improvement opportunities.
• Document functional, non-functional, and technical requirements.

Requirements Management

• Maintain traceability of requirements throughout the project lifecycle.
• Ensure requirements are validated, prioritized, and aligned with objectives.
• Assess changes to requirements, identify impacts, and communicate effectively to stakeholders.

Data Analysis & Visualization

• Collect and prepare relevant data sources for analysis.
• Identify trends, patterns, and anomalies, and present insights in a clear and actionable format.
• Create charts, dashboards, and reports using tools like Power BI or Excel.

Process Mapping & Modeling

• Create visual representations of workflows using Lucidchart, Visio, etc.
• Define “as-is” and “to-be” process states to support design efforts.

Solution Design and Implementation Support

• Partner with technical teams to support the design of optimized solutions.
• Ensure solutions meet business needs and comply with security and compliance standards.
• Support testing efforts across IT and end-user groups.

Stakeholder Communication

• Act as a liaison between business units, IT, and engineering teams.
• Facilitate workshops, interviews, and presentations to gather input and share findings.

Change Management & Implementation Support

• Identify organizational and individual impacts of change.
• Assist in rolling out new processes and technologies.
• Support training, documentation, and feedback collection.

Performance Monitoring

• Help define KPIs and metrics to evaluate process improvements and pilot solution effectiveness.
• Compare and report on actual performance against targets and benchmarks.

Continuous Improvement

• Work consultatively with the PMO Director and Project Managers to implement processes and tools.
• Coach team members to optimize team alignment and efficiency.

Minimum Qualifications

Education: High School Diploma required; Bachelor’s Degree preferred.

Experience: Minimum of 3 years in business analysis, preferably in IT, process engineering, finance, or operations.

Skills & Competencies:

• Strong communication, collaboration, analytical, problem-solving, and facilitation skills.
• Excellent interpersonal skills, including influencing and relationship building.
• Ability to interact with and present to stakeholders within assigned projects.
• Strong qualitative analysis skills (e.g., active listening, rapid iteration, stakeholder engagement).
• Effective planning and organizational skills with the ability to manage multiple priorities.
• Experience in gap analysis, and risk assessment.
• Proficiency with collaboration platforms and presentation tools (e.g., Zoom, MS Teams, PowerPoint).
• Experience with analytics and process modeling tools (e.g., Power BI, Lucidchart, Visio).
• An understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Highly organized with excellent attention to detail.
• Familiarity with IT service management, applications, and infrastructure (e.g., networks, servers, cloud, security).
• Experience working in cross-functional teams and managing stakeholder expectations.

Preferred Qualifications

• Bachelor’s degree in business administration, engineering, information systems, or related field.
• Experience as a business analyst or project manager in a higher education environment.
• Certification in Business Analysis or Process Improvement (CBAP, PMI-PBA, Lean Six Sigma).
• ITIL Foundations Certification.
• Prosci Change Management experience.
• Experience evaluating and procuring enterprise-scale IT solutions and managing vendor relationships.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.
• Experience with higher education student applications and services such as PeopleSoft Student, Technolutions Slate, Stellic, and Student Financial Services.

This is a two-year limited-term position that will be reviewed and may be extended based on funding availability.

We support work-life balance and a flexible work environment. This position is eligible to be hybrid, however regular in-office time may be required to establish relationships, and support in-person meetings and workshops. The successful candidate will pass a background check. This is a full-time position with UVabenefits. Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year
• Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Tuition and professional development benefits
• Employee wellness program featuring activities to earn up to $500/year.

Physical Demands
This position is primarily sedentary, involving extensive use of desktop computers. The role requires the ability to move about the office and occasionally attend in-person meetings and events.

Position Type & Work Location
This is a full-time, exempt position based at the University of Virginia in Charlottesville, VA. Hybrid

Salary Range:Based on experience and expertise

About UVA and the Community
Founded in 1819 by Thomas Jefferson, the University of Virginia is consistently ranked among the top public universities in the nation. Located in Charlottesville, UVA is a UNESCO World Heritage site with a vibrant community, a rich history, and access to the Blue Ridge Mountains and cultural opportunities. The University is an employer of choice in higher education, offering competitive benefits, professional growth opportunities, and a collaborative environment.

Application Timeline
Review of applications will begin immediately and will continue until the position is filled.

Additional Requirements
Selected candidates will be required to complete a background check prior to employment.

How to Apply

Please apply online throughOnlineand search forR0082396. Complete the application and upload the followingrequiredmaterials:

Internal applicants may search and apply for jobs on theUVA Internal Careers website.

• Cover letter
• Resume

Reference Check Process
If selected as a finalist for this role, you will be asked to provide professional references before the recruitment process concludes.

Contact
For questions about this position or the application process, please contact:
Bill Crane, Senior IT HR Recruiter, at Xer5ff@virginia.edu.

Job Profile

J1481 - IT Business Analysis Professional 2

Career Stream and Level

Professional-P2

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.