Business Analyst

Description

Job Summary

Our Client is seeking a Business Analyst II to support the End User Hardware and Software Operations organization. This role provides end-to-end support across the full asset lifecycle, with a strong emphasis on financial acumen, budgeting, forecasting, procurement, and vendor management.

The Business Analyst II will partner closely with IT, Finance, Asset Management, and Technology Services teams to ensure cost control, accurate asset tracking, contract compliance, and high-quality service delivery. While the role is primarily analytical and operational, it also requires limited hands-on involvement (approximately 20–25%) supporting deployments, asset enhancements, and technology services as needed.

Key Responsibilities

Asset Management & Operations

Support the full lifecycle of end-user hardware and software assets, from procurement through deployment, tracking, refresh, and retirement

Maintain accuracy of asset data in ServiceNow, ensuring alignment with financial and inventory records

Support enterprise asset audits and compliance initiatives

Financial Management & Analysis

Perform budget tracking, forecasting, invoicing, and cost analysis related to End User Services

Utilize SAP for purchase requisitions, purchase orders, budget entries, cost center tracking, and financial reporting

Analyze variances and provide financial insights to support leadership decision-making

Maintain chargeback tracking and time reporting where applicable

Procurement, Contracts & Vendors

Develop and support purchasing processes, including vendor evaluation and review

Audit hardware and software maintenance contracts to validate billing accuracy and SLA compliance

Analyze existing contracts and assist with the development of Statements of Work (SOWs)

Facilitate periodic vendor reviews to address performance, compliance, and service improvement opportunities

Reporting & Process Improvement

Generate reports using ServiceNow and Excel, translating data into clear, readable, and visually effective formats

Produce monthly volume reports for computers, mobility, MFDs, and enterprise software

Conduct ad hoc analysis to identify opportunities for process improvement and operational efficiency

Benchmark services and recommend enhancements aligned to industry best practices

End User & Hands-On Support (Limited)

Provide limited hands-on support (20–25%) including deployment coordination, asset enhancements, and troubleshooting

Support technology needs related to building enhancements, room build-outs, and hyper-care activities

Collaborate with field support, on-site support, AV, and executive support teams under Technology Services

Required Skills & Qualifications

Education

Bachelor’s degree in Business Administration, Finance, Information Systems, or related field

OR equivalent relevant professional experience

Experience

Minimum 5 years of experience in end-user operations, asset management, or IT services

Strong background in financial controls, budgeting, forecasting, invoicing, and procurement

Experience working in enterprise or utility-scale environments preferred

Technology & Tools

SAP (forecasting, budget management, reporting, purchase orders)

ServiceNow (asset management, ticketing, reporting)

Microsoft Excel (financial analysis, pivot tables, charts, reporting)

Microsoft O365 (Outlook, Teams, SharePoint)

1. What created the need for this role?

Question:

What has created the need for this role?

Response:

A full-time employee transitioned to another area

This role is a direct replacement

They hire multi-skilled resources, not siloed specialists

The role supports the entire asset lifecycle, including financial responsibilities

Key takeaway:

This is not net-new headcount or project-based—this is a core operational replacement role.

2. What software tools are required?

Question:

What type of software requirements are you looking at for this role?

Response:

SAP is critical

Used for financials, forecasting, budgeting, purchase orders

ServiceNow

Primary platform for asset tracking and reporting

Excel

Used to format reports from ServiceNow

Should be readable and visually clear (“easy on the eyes”)

Key takeaway:

SAP + ServiceNow + Excel are non-negotiable tools.

3. How hands-on does the role need to be?

Question:

How recently does the candidate need hands-on asset management or troubleshooting experience, and how much time does that represent?

Response:

Hands-on work is 20–25% of the role

Candidate may need to:

Visit end users

Support deployments or enhancements

Her team is under Technology Services, which includes:

Field support

On-site support

AV support

Executive support

The team cross-supports one another

Additional context:

There organization also supports building enhancements and room build-outs

The role may assist with:

Purchase support

Rapid setups (“hypercare”)

Key takeaway:

This is not a desktop tech role, but some hands-on presence is required.

4. What support structure exists for ramp-up?

Question:

How big is the team, and will the candidate have support while ramping up?

Response:

10 team members in Houston, all onsite

Additional team support in Indiana

New hire will receive:

Hands-on training

Shadowing

Local team support

Key takeaway:

Strong onboarding and local support environment.

5. Is there potential for full-time conversion?

Question:

Would this role be considered for full-time after the contract?

Response:

Currently a hiring freeze

Contractor role first

Performance-based evaluation after 12 months

No guarantees, but potential exists if conditions change

Key takeaway:

Contract-first, no promise of conversion.

6. What are the top 3–5 must-have skills?

Question (via chat):

Can you share the top three to five skills you’re looking for?

Response:

Asset management lifecycle knowledge

Financial acumen

Interpersonal and communication skills

Additional clarification:

Technical skills can be taught

These three areas are the highest priority

Key takeaway:

Asset + Finance + Communication > pure technical depth.

7. What does the interview process look like?

Question:

Can you tell us about the interview process?

Response:

One interview round

15–30 minutes

Very high level

Scenario-based questions:

Budget situations

Asset management examples

Reporting and analysis discussions

Focus on:

Communication

Understanding of key concepts

Key takeaway:

Single-round, conversational, scenario-driven interview.

8. Interview format – onsite or virtual?

Question:

Will the interview be onsite or virtual?

Response:

Teams (virtual) interview preferred

9. Work schedule and onsite expectations?

Question:

Is the position onsite Monday–Friday or hybrid?

Response:

Prefer onsite Monday–Friday

Some flexibility for work-from-home

Must ensure onsite coverage due to services provided

Key takeaway:

Onsite-first role with limited flexibility.

Skills

Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process

Top Skills Details

Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process

Additional Skills & Qualifications

Basic Qualifications

Education

Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field

OR equivalent relevant work experience

Experience

Minimum 5 years of experience in the computer-related industry or end-user support environments

Experience supporting the full lifecycle of end-user assets and services

Demonstrated financial, administrative, and operational support experience

Experience Level

Intermediate Level

This is a Contract position based out of Houston, TX.

The pay range for this position is $38.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Houston,TX.

This position is anticipated to close on May 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.