Business Analyst

Description

Job SummaryCenterPoint Energy is seeking a Business Analyst II to support the End User Hardware and Software Operations organization. This role provides end-to-end support across the full asset lifecycle, with a strong emphasis on financial acumen, budgeting, forecasting, procurement, and vendor management.The Business Analyst II will partner closely with IT, Finance, Asset Management, and Technology Services teams to ensure cost control, accurate asset tracking, contract compliance, and high-quality service delivery. While the role is primarily analytical and operational, it also requires limited hands-on involvement (approximately 20–25%) supporting deployments, asset enhancements, and technology services as needed.Key ResponsibilitiesAsset Management & OperationsSupport the full lifecycle of end-user hardware and software assets, from procurement through deployment, tracking, refresh, and retirementMaintain accuracy of asset data in ServiceNow, ensuring alignment with financial and inventory recordsSupport enterprise asset audits and compliance initiativesFinancial Management & AnalysisPerform budget tracking, forecasting, invoicing, and cost analysis related to End User ServicesUtilize SAP for purchase requisitions, purchase orders, budget entries, cost center tracking, and financial reportingAnalyze variances and provide financial insights to support leadership decision-makingMaintain chargeback tracking and time reporting where applicableProcurement, Contracts & VendorsDevelop and support purchasing processes, including vendor evaluation and reviewAudit hardware and software maintenance contracts to validate billing accuracy and SLA complianceAnalyze existing contracts and assist with the development of Statements of Work (SOWs)Facilitate periodic vendor reviews to address performance, compliance, and service improvement opportunitiesReporting & Process ImprovementGenerate reports using ServiceNow and Excel, translating data into clear, readable, and visually effective formatsProduce monthly volume reports for computers, mobility, MFDs, and enterprise softwareConduct ad hoc analysis to identify opportunities for process improvement and operational efficiencyBenchmark services and recommend enhancements aligned to industry best practicesEnd User & Hands-On Support (Limited)Provide limited hands-on support (20–25%) including deployment coordination, asset enhancements, and troubleshootingSupport technology needs related to building enhancements, room build-outs, and hyper-care activitiesCollaborate with field support, on-site support, AV, and executive support teams under Technology ServicesRequired Skills & QualificationsEducationBachelor’s degree in Business Administration, Finance, Information Systems, or related fieldOR equivalent relevant professional experienceExperienceMinimum 5 years of experience in end-user operations, asset management, or IT servicesStrong background in financial controls, budgeting, forecasting, invoicing, and procurementExperience working in enterprise or utility-scale environments preferredTechnology & ToolsSAP (forecasting, budget management, reporting, purchase orders)ServiceNow (asset management, ticketing, reporting)Microsoft Excel (financial analysis, pivot tables, charts, reporting)Microsoft O365 (Outlook, Teams, SharePoint)1. What created the need for this role?Question:What has created the need for this role?Sophia’s Response:A full-time employee transitioned to another areaThis role is a direct replacementSophia hires multi-skilled resources, not siloed specialistsThe role supports the entire asset lifecycle, including financial responsibilitiesKey takeaway:This is not net-new headcount or project-based—this is a core operational replacement role.2. What software tools are required?Question:What type of software requirements are you looking at for this role?Sophia’s Response:SAP is criticalUsed for financials, forecasting, budgeting, purchase ordersServiceNowPrimary platform for asset tracking and reportingExcelUsed to format reports from ServiceNowShould be readable and visually clear (“easy on the eyes”)Key takeaway:SAP + ServiceNow + Excel are non-negotiable tools.3. How hands-on does the role need to be?Question:How recently does the candidate need hands-on asset management or troubleshooting experience, and how much time does that represent?Sophia’s Response:Hands-on work is 20–25% of the roleCandidate may need to:Visit end usersSupport deployments or enhancementsHer team is under Technology Services, which includes:Field supportOn-site supportAV supportExecutive supportThe team cross-supports one anotherAdditional context:Sophia’s organization also supports building enhancements and room build-outsThe role may assist with:Purchase supportRapid setups (“hypercare”)Key takeaway:This is not a desktop tech role, but some hands-on presence is required.4. What support structure exists for ramp-up?Question:How big is the team, and will the candidate have support while ramping up?Sophia’s Response:10 team members in Houston, all onsiteAdditional team support in IndianaNew hire will receive:Hands-on trainingShadowingLocal team supportKey takeaway:Strong onboarding and local support environment.5. Is there potential for full-time conversion?Question:Would this role be considered for full-time after the contract?Sophia’s Response:Currently a hiring freezeContractor role firstPerformance-based evaluation after 12 monthsNo guarantees, but potential exists if conditions changeKey takeaway:Contract-first, no promise of conversion.6. What are the top 3–5 must-have skills?Question (via chat):Can you share the top three to five skills you’re looking for?Sophia’s Response:Asset management lifecycle knowledgeFinancial acumenInterpersonal and communication skillsAdditional clarification:Technical skills can be taughtThese three areas are the highest priorityKey takeaway:Asset + Finance + Communication > pure technical depth.7. What does the interview process look like?Question:Can you tell us about the interview process?Sophia’s Response:One interview round15–30 minutesVery high levelScenario-based questions:Budget situationsAsset management examplesReporting and analysis discussionsFocus on:CommunicationUnderstanding of key conceptsKey takeaway:Single-round, conversational, scenario-driven interview.8. Interview format – onsite or virtual?Question:Will the interview be onsite or virtual?Sophia’s Response:Teams (virtual) interview preferred9. Work schedule and onsite expectations?Question:Is the position onsite Monday–Friday or hybrid?Sophia’s Response:Prefer onsite Monday–FridaySome flexibility for work-from-homeMust ensure onsite coverage due to services providedKey takeaway:Onsite-first role with limited flexibility.

Skills

Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process

Top Skills Details

Business analysis,Requirements gathering,Requirement gathering,Business requirements,Business process

Additional Skills & Qualifications

Basic QualificationsEducationBachelor’s degree in Business Administration, Finance, Information Systems, or a related fieldOR equivalent relevant work experienceExperienceMinimum 5 years of experience in the computer-related industry or end-user support environmentsExperience supporting the full lifecycle of end-user assets and servicesDemonstrated financial, administrative, and operational support experience

Experience Level

Intermediate Level

This is a Contract position based out of Houston, TX.

The pay range for this position is $38.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Houston,TX.

This position is anticipated to close on May 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.