Role : Business Analyst
Location : Dearborn,MI(Hybrid)
Only USC/GC
ESSENTIAL JOB FUNCTIONS:
1. Ability to self-manage and prioritize work schedule per business needs
2. Strong communication, facilitation and vendor management skills to interact with technical and non-technical stakeholders
3. Understanding of software development lifecycle (SDLC) and methodologies like Agile or Scrum
4. Understanding/experience with Dealer Inventory Systems
5. Ability to communicate directly with end user (dealer) to explain technical solutions, workarounds, etc.
6. Ability to prioritize issues with business effectively
7. Ability to work flexible hours to support application launch and production outages if necessary
9. Experience with gathering business requirements and generating creative IT solutions
10. Excellent written and verbal communication skills
11. Experience in automotive related work or industry, particularly dealer facing is a plus
12. Three years experience in writing SQL Queries
13. Experience with cloud data platforms such as Azure
14. Strong ability to analyze complex datasets and derive actionable insights
15. Ability to create detailed technical documentation and reports
16. Experienced in using project management skills such as Jira
OTHER RESPONSIBILITIES:
1. Manage small feature requests within an Agile solution delivery process
2. Author, maintain and manage technical product requirements
3. Document discovery of necessary efforts, identify and monitor project risks
4. Provide user level technical support of implemented products
5. Manage scope change, feature requests and project related defect tickets
6. Consult with business team to gather business needs and objectives
7. Special ad-hoc requests for FordDirect technology team
8. Troubleshoot and own project issues from start to completion
9. Provide dealer and user technical support/ troubleshoot and triage application issues and identify workarounds
10. Create, modify and update training materials
MINIMUM QUAL. & POSITION REQUIREMENTS:
Must have Bachelor's degree, preferably in a technology or business related area
BA/BS
3-5 Years in related position/field
2+ years experience with SQL database queries
Automotive acumen