Business Analyst

Description

OverviewThe role is a Product Analyst within the product organization, with an expectation that the person will flex into a Business Analyst and Scrum Master type role for the team. The position supports College Advantage, a customer facing application used globally by hotel front desk teams. The platform is built in house and developed collaboratively by product, engineering, and design.The team operates in a very active agile environment with releases every two weeks. They are looking for someone who is highly fluent in agile methodologies and comfortable hosting or contributing to core ceremonies such as sprint planning, daily scrums, retrospectives, and sprint reviews. This is currently a gap on the team and a key need.Scope of Work:A major focus area is on property CRM, which enables better guest personalization. Candidates with experience on CRM initiatives are highly relevant, whether that experience comes from hospitality or another industry. Hospitality experience is a plus but not required.Contract and Location:This is expected to be a long term contract. It will start as a six month engagement with a strong intent to extend beyond that timeframe. Local candidates are preferred but location is not a requirement.It is fair to position this role as closely aligned to a Scrum Master, even though the title is Product Analyst. Strong ownership of agile processes is critical.

Skills

agile, requirements gathering, user stories, scrum

Top Skills Details

agile,requirements gathering,user stories,scrum

Additional Skills & Qualifications

PURPOSE:Hyatt is seeking a Business Analyst for Colleague Advantage, a proprietary Hyatt system used by Front Office teams. To help support the global deployment of Colleague Advantage, we are looking for an experienced Business Analyst who can report on analytics, translate business needs into user stories, and create documentation for hotel and corporate teams.POSITION RESPONSIBILITIES:• Work closely with the Product Engineering team to communicate user needs and maintain timelines• Collaborate with the deployment team to understand regional requirements and prioritize enhancements with the Product Manager• Support the deployment team with troubleshooting and configuration settings• Document and execute the design of User Acceptance Testing (UAT) cases and scenarios• Provide recommendations for procedural improvements toward existing and new solutions• Apply subject expertise in evaluating business operations and processes during the product or procedural investigation• Overseeing standardization of applications supporting business needsExperience Preferred:• Experience with Opera PMS, Colleague Advantage, HotSOS, Zingle, Sertifi, Credit Card process• Demonstrates qualities as a leading subject matter expert in technical solutions used at the hotel

Experience Level

Intermediate Level

This is a Contract position based out of Chicago, IL.

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.