LOCATIONS: Charlotte, NC / Phoenix, AZ / Austin, TX / Indianapolis, IN / Las Vegas, NV (one of the listed locations)
Job Summary
The Builder Specialist is responsible for coordinating field communication with builders while ensuring high-quality installation and seamless logistics execution. This role bridges operations between construction sites, installation partners, and internal logistics/supply chain teams to support on-time delivery, accurate product (or appliance) handling, and consistent installation quality.
Key Responsibilities
1. Field Communication & Builder Coordination
- Act as the primary liaison for builders, site managers, and installation vendors regarding scheduling, delivery plans, and installation readiness.
- Collect and communicate field requirements (delivery constraints, site access rules, staging needs) to internal logistics and operations teams.
- Support planning and alignment of installation schedules based on delivery timelines and site progress.
- Ensure builder business needs related to delivery sequencing, product (or appliance) drop points, and site logistics are captured and incorporated into internal processes.
2. Logistics & Product (or appliance) Flow Management
- Coordinate with Supply Chain, Warehouse, and Transportation teams to ensure accurate and timely delivery of installation products (or appliances) and equipment.
- Monitor field inventory levels, manage shortages, and prevent delays caused by missing or incorrect product (or appliance)s.
- Verify delivery accuracy at site, address discrepancies, and escalate issues when needed.
- Review last-mile delivery challenges, identify inefficiencies, and recommend improvements to enhance site logistics.
3. Installation Quality Oversight
- Conduct installation quality audits according to company guidelines and industry standards.
- Provide feedback to installation partners on workmanship, compliance, and consistency.
- Identify quality trends or recurring installation defects and collaborate with Logistics, Technical, and Quality teams for corrective actions.
- Support development or refinement of installation manuals, quality criteria, and field operation guidelines.
4. Issue Resolution & Technical Field Support
- Provide first-level technical and operational support for installation or logistics-related issues on-site.
- Investigate root causes of field problems (e.g., delivery errors, product (or appliance) damage, installation defects) and propose preventive measures.
- Conduct on-site training for installers or logistics partners regarding handling, storage, and installation standards.
5. Additional
- Perform pre-site visits and jobsite readiness checks to ensure installation conditions, infrastructure, and site environments meet required standards prior to service execution.
- Assess daily installation capability based on the construction circumstances
Qualifications
Required
- 6+ years experience in construction operation, field service, logistics coordination, or installation supervision.
- Strong communication skills with the ability to interface effectively with builders and logistics teams.
- Understanding of product (or appliance) handling, delivery coordination, or construction site workflow.
- Strong problem-solving and prioritization skills; ability to manage multiple field tasks simultaneously.
- Ability to travel frequently to job sites; valid driver's license.
Preferred
- Experience working with builders, general contractors, or logistics/installation service providers.
- Knowledge of supply chain processes such as inventory control, last-mile delivery, or warehouse operations.
- Technical certifications or experience in installation, construction, or field engineering.
Core Competencies
- Field execution & responsiveness
- Strong logistics and coordination capability
- Quality and compliance mindset
- Cross-functional collaboration (Supply Chain, Operations, Installation Partners, Sales)
- Ownership and accountability
Benefits: Medical, Dental, Vision, 401K, and generous PTOs paid holidays
Job Type: Full-time
