The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams floorcovering branch. This includes supporting all aspects of branch operations, including customer service, marketing, merchandising, inventory, finances, and safety. This role will assist in supervising and training staff and be responsible for contacting customers to generate sales leads.
This position’s typical schedule is 44 hours per week, which may include evenings and/or weekends.
This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
- Support business strategies to increase sales and optimize profitability
- Ensure high levels of customer satisfaction through excellent service
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Build positive relationships with wholesale and retail customers
- Complete store administration
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
- Support employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
- Partner with Store Manager to make outside sales calls to increase market share
