The Branch Manager, Parking and Transportation is responsible for the leadership, operational performance, and financial results of an assigned branch overseeing parking and transportation services. This role drives service excellence, ensures operational compliance, manages client relationships, and maintains a profitable and efficient portfolio. The Branch Manager oversees staffing and daily operations, ensures accurate revenue control, manages equipment and facility needs, and collaborates with internal teams on growth and retention opportunities. This position plays a key role in ensuring client satisfaction, employee engagement, operational consistency, and long term branch success.
Pay: $120,000 - $167,700
The pay listed is the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management Team Members
- Lead daily parking and transportation operations across assigned facilities, ensuring adherence to operational standards, safety requirements, and contractual obligations.
- Hire, train, schedule, mentor, and evaluate supervisors, shuttle operators, valets, and frontline parking personnel.
- Maintain strong client relationships with regular communication, site visits, business reviews, and prompt issue resolution.
- Monitor and manage branch financials, including labor budgets, revenue control, expense management, and P&L performance.
- Oversee revenue collection processes such as ticketing, cash handling, automated systems, audits, and financial reconciliation.
- Ensure compliance and safe operations across parking, shuttle, and mobility services, including DOT requirements where applicable.
- Implement and maintain quality assurance programs to ensure operational excellence and customer satisfaction.
- Ensure accuracy and uptime of parking systems, shuttle equipment, access control devices, and facility infrastructure.
- Coordinate maintenance and repairs through vendors, technicians, and facility management partners.
- Develop and implement operational improvements to increase efficiency and enhance customer experience.
- Collaborate with sales and business development teams on proposal support, pricing, and new business opportunities.
- Maintain compliance with all state, local, and federal regulations related to parking, transportation, accessibility, and workplace safety.
- Prepare financial, operational, and performance reports for senior leadership.
- Lead transition activities for new accounts, including onboarding, equipment setup, and staffing coordination.
- Perform special projects and other duties as assigned.
- Meet financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers
- Special projects and other duties as assigned.
