Branch Manager (Non-Producing), Consumer Direct

Carrington Mortgage Services, LLC
Phoenix, AZ

Come join our amazing team!!!


Reliance First Capital, part of the Carrington Family of Companies, is seeking a high-impact Branch Manager to grow its Consumer Direct Team. on. This role offers a competitive base salary, guarantees, and production-based overrides tied to team success.


The Branch Manager is responsible for leading, developing, and scaling a high-performing Consumer Direct sales team. This individual will oversee recruitment, training, and performance management while driving production strategy and execution to achieve production goals. As a key member of the Sales Leadership Team, this role plays a critical part in shaping culture, performance standards, and overall business results.


What you'll do:

  • Responsible for all aspects of the origination goals and strategy for the sales team. this includes planning, organizing and directing strategic initiatives, sales development, leadership and management of production in assigned location
  • Responsible for creating and maintaining a strong, team-oriented culture within the branch to maximize employee performance
  • Direct and manage the production volume of Mortgage Analysts including and support staff to originate residential mortgage loans in accordance with policies, procedures and guidelines
  • Work directly with the training department to implement training strategies for sales staff
  • Provide ongoing training, support and direction to a Mortgage Analysts, and support staff
  • Manage employee relations and evaluations
  • Participate in meetings and conference calls with Management
  • Assist in developing and implementing company policies
  • Ensure all sales activities adhere to company policies, guidelines, and federal/state regs
  • Work closely with corporate HR department to handle all employee relations
  • Support the company’s strong relationship culture through on-going customer contact, quality customer service, and superior product knowledge
  • Perform such other duties as may be assigned by Senior Management


What you'll need:

  • Bachelor’s degree (B.A.) Finance, Business, or Economics or equivalent combination of education and experience
  • Strong leadership and motivational abilities
  • Ability to maintain strong knowledge of the ever-changing guidelines of the mortgage industry through continuing education and licensing requirements.
  • Excellent oral communication skills / Analytical and mathematical skills
  • Knowledge of conventional and/or government guidelines
  • Proficient with Microsoft Office Products


We Also Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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