Branch Manager- Madison Branch

Description

Skowhegan Savings Bank seeks an individual to join our Madison team as a Branch Manager. This is an onsite, working supervisor position. Schedule is full-time, Monday through Friday with occasional Saturday hours.

Position Summary:

The Branch Manager is responsible for the efficient and effective operation of the branch; performing customer service duties; participating with the Regional Branch Manager and VP, Retail Customer Relations in establishing specific goals for the branch; ensuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel and providing periodic reports. The Branch Manager will originate and service consumer loan applications as necessary adhering to established loan policy.

Duties and Responsibilities:

• Provides professional, eager, courteous and efficient service to all customers.
• Promotes and executes a sales culture and builds relationships with new and existing customers by identifying their needs and determining the appropriate products or services.
• Provides effective human relations management, including performance evaluations, disciplinary action, coaching, etc. and assisting with recruiting, hiring and salary administration,
• Provides leadership to a team of subordinates, including motivation and employee development.
• Provides guidance and training to new employees to ensure their training is adequate and complete.
• Schedules Personal Banker work hours and assigns specific job duties; monitors performance.
• Maintains cash drawer, processes customer transactions and opens accounts in a timely and accurate manner and in accordance with bank policies and procedures.
• Originates and services consumer loans within prescribed lending authority.
• Responsible for deposit and loan goals within a branch.
• Maintains currency and coin supplies as prescribed by bank policy and assists in managing the branch cash limits.
• Researches balancing discrepancies; assists Personal Bankers with balancing problems and ticket errors.
• Advises and assists Personal Bankers with more complex teller transactions and customer service problems including check cashing authorizations and exceptions.
• Investigate and handle customer complaints.
• Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
• Maintains and ensures adherence to safety and security issues, policies and procedures.
• Insures that branch building and grounds are maintained properly.
• Attends various functions/networking opportunities to enhance the image and presence of the bank in the market as required.
• Assumes additional responsibilities as assigned.

Requirements

Education and Experience:

• Associate’s degree or equivalent work experience or
• 5 plus years of experience and/or training; preferred emphasis in Business, Banking, Sales or other related area.

Skills and Abilities:

• Demonstrated knowledge of branch operations and sales and customer service.
• Knowledge of bank products and services.
• Strong supervisory and coaching skills.
• Strong and effective communication skills, both oral and written.
• Excellent relationship and customer service skills.
• Proven analytic and critical thinking skills.
• Demonstrated proven and effective management skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills.
• Ability to handle multiple projects and meet deadlines.

Working Conditions:

• General office environment
• Physical surroundings are generally pleasant and comfortable
• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.