Box Office Ticket Agent - Part Time (Harrah's LV)

A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

• Proficient with the ticketing system
• Process show ticket transactions for guests
• Promoting and suggesting Cross Property shows and attractions
• Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectation