Box Office Associate (Part-Time)

Reports to: Playhouse Manager
Pay Rate: $16/hour, tips eligible when bartending
Classification: Part-Time, Non-Exempt
Location: Staunton, Virginia (on-site)

The American Shakespeare Center (ASC) is a 501(c)(3) nonprofit in Staunton, Virginia, home to the world’s first recreation of Shakespeare’s Blackfriars Playhouse. We produce world-class performances, deliver dynamic education programs, and foster an inclusive community through audience-focused storytelling.

You’ll serve as a front-line ambassador for the American Shakespeare Center. From the moment a patron calls to order a ticket to the instant they walk into the Playhouse, you’ll ensure a smooth, welcoming, and patron-centered journey. At the core of what we do is creating great experiences that keep our patrons coming back. You’ll support the box office, front-of-house, concessions, and gift shop, helping deliver excellent service at every step of the patron’s visit.

• Greet patrons warmly and provide information about ASC and current productions.
• Process phone and in-person ticket orders through PatronManager.
• Return voicemail and email inquiries about ticket sales; forward messages as needed.
• Generate and maintain daily report templates.
• Manage the Will Call desk for performances.
• Communicate content warnings for productions clearly and compassionately.

• Assist the House Manager before and during performances.
• Answer patron questions in the lobby or via phone/email.
• Maintain appearance and stock of bathrooms, lobbies, and gift shop areas.
• Help with recurring gift shop inventory and ring sales.
• Distribute mail to staff and company members’ Playhouse mailboxes.

• Complete routine inventory of all bar items.
• Sell beverages and snacks during preshow and intermission.
• Maintain Virginia ABC certification and compliance.
• Handle cash payments and maintain a cash drawer.

• Assist with Development or cultivation events as needed.
• Provide general support for special performances or rentals.