Bilingual (English/Spanish) Customer Order Processing Associate

LHH is seeking a Bilingual (English & Spanish) Customer Order Processing Associate for a direct hire position in Gastonia, NC! This position provides bilingual customer support while managing order transactions from intake through completion. The role works closely with cross-functional teams to support order accuracy, customer satisfaction, and timely fulfillment, serving both English- and Spanish-speaking customers. This position is fully onsite Monday - Friday.

Responsibilities:

• Handle customer orders from receipt through invoicing, ensuring accuracy at each step
• Communicate with customers in both English and Spanish via phone and email
• Respond to inquiries related to order status, availability, pricing, and documentation
• Collaborate with internal stakeholders to confirm inventory, resolve issues, and support delivery timelines
• Maintain accurate customer and order records in internal systems
• Log customer concerns and coordinate with appropriate teams to ensure timely resolution
• Support process improvements and assist with training new team members when needed

Qualifications:

• 3+ years of experience in customer service or account support
• Bachelor’s degree in business, communications, supply chain, or related field
• (or equivalent education and experience)
• Fluency in English and Spanish (spoken and written)
• Strong organizational, problem-solving, and time management skills
• Experience using ERP, CRM, or order management platforms
• Confident working independently while collaborating cross-functionally
• Proficiency with Microsoft Office tools