Bilingual Customer Service Representative

Bilingual Call Center – Contract to Hire)

📍 Location: Tempe, AZ (Onsite)

🕒 Schedule: Full‑Time

📄 Employment Type: 4.5‑Month Contract‑to‑Hire

We are seeking bilingual Consultants to join our fast‑paced call center environment. This contract‑to‑hire role is designed to transition into a long‑term opportunity for high performers and serves as a strong entry point into the mortgage industry.

You will support homeowners through inbound and outbound calls related to mortgage servicing and early‑stage past‑due payments, providing solutions that help bring accounts current while delivering exceptional customer service.

• Contract‑to‑Hire: 4.5‑month contract with strong intent for long‑term placement
• Earning Potential:
  • Average permanent agent earns $1,500/month in incentives
  • Top performers earn up to $2,500/month
• Career Growth:
  • Opportunities to move into leadership or roles in Operations, Compliance, Analytics, and more
• Skill Development:
  • Hands‑on experience with mortgage servicing, regulations, and customer account management
• Performance‑Driven Culture:
  • Internal mobility and growth for those who perform well

• Fast‑paced, onsite call center
• Three computer screens provided
• Scheduled breaks throughout the day
• Strict attendance policy:
  • 2 unexcused absences in the first 30 days or 3 tardies may result in termination

• Handle inbound customer service calls and make outbound service calls
• Assist homeowners with mortgage inquiries and early‑stage past‑due payments
• Collect overdue payments and offer practical solutions
• Minimize call transfers; resolve issues when possible
• Follow company procedures and regulatory guidelines

• Blended environment (Inbound first, then outbound)
• Approximately 7 calls per hour
• Skill‑based routing
  • Spanish‑speaking agents prioritized for Spanish calls
• Soft collections focus
  • Accounts under 60 days delinquent
  • Loss Mitigation handles accounts past 60 days

• Quality Assurance
• Average Handle Time (AHT)
• Delinquency movement
• Payments collected
• Refinance referrals
• Schedule adherence
• First Call Resolution (FCR)

Corporate Training (Weeks 1–2):

• Day 1: 8:00 AM – 5:00 PM
• Day 2 onward: 7:00 AM – 4:00 PM
• Assessments during training

On‑the‑Job Academy / Nesting (Weeks 3–4):

• 9:00 AM – 6:00 PM
• Permanent schedule continues at 9:00 AM – 6:00 PM

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Apr 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.