Bilingual Customer Service Rep L3 Pt

Con Edison is seeking part-time Customer Service Representatives to work in our Staten Island Call Center. Selected candidates must possess excellent oral and written communication skills and provide exceptional Customer Service. Selected candidates must be professional, courteous and level-headed while resolving customer inquiries in a pleasant manner. Only applicants who are bilingual in English and Spanish, Cantonese, Mandarin, and/or Korean will be considered. Candidates must be able to attend part-time training within various work locations.

• Required to work part-time as a Customer Service Representative.
• Required to work at the Customer Operations Call Center in various locations.
• Take multiple calls throughout your work day assisting customers with all inquiries including electric and/or gas emergencies and billing explanation.
• Required bilingual in English along with Spanish, Russian, Polish, Mandarin, Cantonese and/or Korean.
• Utilize various computer based systems to access customer accounts and input transactions.
• Analyze customer accounts to address any billing inquiries.
• Hybrid work schedule, please note hybrid work is subject to change.
• Candidates must be able to attend part-time training within various work locations.