BILINGUAL-CUSTOMER INFORMATION OPERATOR (Bilingual Skills)

POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED 

THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS

EDUCATION and/or EXPERIENCE -Bilingual skills 

High school diploma or equivalent and two years minimum customer service experience. Strong written, grammar, spelling and data processing skills are required. Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills. Must have a knowledge of MARTA service area (metro Atlanta), including familiarity with the names of streets, location of hospitals, schools, universities, governmental agencies (city, state and federal) and major businesses. Ability to read maps is required. Bilingual skills may be preferred in order to meet specific bilingual staffing needs. Skills evaluations may be administered. 

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments                                                                                              

SUMMARY  

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES  

1). Bilingual skills - Answers telephone calls utilizing a computerized software application - "Trapeze Info Agent, provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another by bus, rail and Streetcar.
2.)  Provides other customer services or directs customers to other sources and departments for requested information. 
3.)   Provides driving instructions from major highways/interstates to MARTA rail stations. 
4.)   Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties. 
5.)   Receives and refers customer inquiries, commendations and complaints and Breeze Card concerns to the Customer Service Center, and paratransit inquiries to the Paratransit Reservations call center. 
6.)   Provides information on special MARTA bus service, parking lot locations, fees, and general information about the MARTA system. 
7.)   Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys. 
8.)   Performs other related duties as assigned. 

CERTIFICATES, LICENSES, REGISTRATIONS  

Add information 

SPECIAL REQUIREMENT: Bilingual skills 

Must be able to work weekends, holidays and evening hours as needed.   

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

AMERICANS WITH DISABILITIES ACT

If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Salary Grade -UR

Classification -represented 

Number of Openings -1 

Salary Range -$18.45hr