Intake Associate & Community Advocate (Bilingual English/Spanish)
Location: Remote within New York State (Preferred: Albany region, NYC metro area, or Appalachian regions of New York)
Compensation: $30-33/hr
Type: Full-Time | Temp-to-Perm
Our client is a mission-driven nonprofit organization seeking a bilingual English/Spanish Intake Associate & Community Advocate to support New York residents facing utility-related challenges involving electric, gas, water, internet, phone, and other essential services.
This role is approximately:
• 50% Client Intake & Case Support
• 25% Community Outreach & Advocacy
• 25% Research, Writing & Special Projects
Key Responsibilities
Client Services & Advocacy
• Serve as the first point of contact for individuals seeking assistance
• Help residents navigate utility-related issues and connect with available resources
• Communicate with utility companies, agencies, and community organizations to help resolve concerns
• Maintain accurate case documentation and records
Community Outreach
• Participate in virtual and in-person trainings, workshops, and community events
• Build relationships with community organizations, government agencies, and elected officials
• Support outreach efforts across New York State
Research & Administrative Support
• Conduct research and assist with reports, presentations, public comments, and advocacy materials
• Support internal projects and cross-functional initiatives
• Track activities and maintain detailed records in a remote work environment
Qualifications
• Bilingual English/Spanish required
• Strong writing, communication, and analytical skills
• Proficient with Microsoft Office, including Teams, Outlook, Word, Excel, and SharePoint
• Strong organizational skills and ability to manage multiple priorities
• Comfortable working independently in a remote environment
• Passion for helping vulnerable and underserved populations
Preferred Backgrounds
• Nonprofit organizations
• Social services
• Community advocacy
• Constituent services
• Public policy
• Government agencies
• Legal services
• Housing assistance
• Consumer advocacy
• Community outreach programs
Preferred Experience
• Working with elected officials or government agencies
• Case management or intake coordination
• Community engagement or advocacy
• Public benefits, housing, utility assistance, or consumer protection programs
Travel
Primarily remote. Occasional travel throughout New York State for community events, trainings, and team meetings. Travel expenses reimbursed.